Summary
Overview
Work History
Education
Skills
Timeline
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Carol Heller

Grass Valley,CA

Summary

Professional retail worker with solid experience and readiness for this role. Adapt at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

2026
2026
years of professional experience

Work History

Recovery Residence Coordinator

Granite Wellness
08.2022 - Current
  • Improved community engagement through the organization of social events and activities for residents.
  • Managed facilities maintenance requests, ensuring prompt response times and efficient issue resolution.
  • Served as an on-call resource during off-hours for responding to urgent matters or emergencies, ensuring prompt resolution of issues and maintaining a safe living environment.
  • Developed strategies to address roommate conflicts, facilitating effective mediation and conflict resolution.
  • Handled administrative tasks such as room assignment changes, billing inquiries, and policy enforcement documentation efficiently.
  • Assisted in the development of residence life programming, resulting in increased resident participation and satisfaction.
  • Coordinated with housekeeping staff on routine cleaning schedules and special projects for maintaining high standards of cleanliness throughout the residential facility.
  • Collaborated with other departments to provide comprehensive support services for residents, contributing to overall student success.
  • Enhanced resident satisfaction by addressing concerns proactively and resolving issues in a timely manner.
  • Conducted regular meetings with residents to discuss concerns, share updates, and promote a positive living experience.
  • Assessed residence life program effectiveness through surveys, focus groups, or other feedback methods for continuous improvement efforts.
  • Streamlined communication processes between residents, management, and maintenance staff for enhanced efficiency.

Cashier – Coffee Bar

Worton's Market
2019 - 2020
  • Operated scanners and cash registers.
  • Collected cash, checks, and credit card payments from customers.
  • Provided customer service and made product recommendations.
  • Kept the register area clean and organized.

Cashier, Deli Department

Shell Station Meadow Vista
2018 - 2019
  • Stayed updated with products and services provided.
  • Performed cash and card transactions for customers.
  • Provided customer service and responded to customer queries in a professional manner.
  • Maintained the register area organized, neat, and clean.

Deli Manager

Chevron Express Mart
2001 - 2018
  • Managed approximately 3 staff members while also monitoring daily operations, invoices.
  • Supervising food orders, food preparation.
  • Ensured that all products were displayed in a visually appealing style for customers.
  • Ensured strict food storage procedures are followed to prevent spoilage and contamination of products.
  • Scheduling personnel.
  • Provided customer service and answer customer inquiries.

Education

Drug And Alcohol Counselor - RADT

California Association of DUI Treatment Programs (CADTP)
Online
01-2026

American River College
Sacramento, CA

High School Diploma -

Timberline High School
Olympia, Washington
01.1992

Skills

  • Reliable, Hardworking, Responsible, Self-Motivated, and Confident
  • Numeracy Skills - Problem Solving, Teamwork, Active Listening, Critical Thinking

Timeline

Recovery Residence Coordinator

Granite Wellness
08.2022 - Current

Cashier – Coffee Bar

Worton's Market
2019 - 2020

Cashier, Deli Department

Shell Station Meadow Vista
2018 - 2019

Deli Manager

Chevron Express Mart
2001 - 2018

Drug And Alcohol Counselor - RADT

California Association of DUI Treatment Programs (CADTP)

American River College

High School Diploma -

Timberline High School

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Carol Heller