Carol Galvis
Toronto,ON
Summary
Esthetician Cosmetologist, Physiotherapist, and Digital Marketing Specialist with over 11 years of experience in customer service and marketing. Passionate about developing effective marketing strategies, fostering customer loyalty, and increasing customer engagement. Skilled in managing advertising campaigns, building brand awareness, and supporting sales and lead generation efforts.
Overview
16
16
years of professional experience
Work History
Digital Marketing Specialist
All Time Brand
01.2023 - Current
- Developed and executed digital marketing strategies to enhance brand visibility and engagement.
- Managed social media campaigns, Google Ads, and other online marketing channels.
- Analyzed performance metrics to adjust strategies and optimize campaigns.
- Collaborated with design and content teams to create attractive and effective materials.
- Implemented SEO techniques to improve the company's website ranking.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Created social media content with innovative brand messaging to support new product launches.
Customer Service Associate / Esthetician
Xtreme Beauty Center
02.2022 - 01.2023
- Responded to customer calls and emails to address inquiries about services and products.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized promotional events and engaged with the community to increase sales volume.
- Utilized social media platforms to promote products and boost sales.
Customer Service / Cosmetician
Guardian Pharmacy
06.2021 - 01.2022
- Informed customers about special promotions and provided detailed product information.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used social media platforms to promote products and drive sales.
Customer Service Agent
AFT Services
11.2018 - 12.2021
- Delivered quality customer service to address urgent needs and maintenance requests.
- Developed and maintained an inventory system to track equipment and supplies.
- Implemented safety protocols to ensure zero customer complaints, hazards, or lost-time accidents.
Physiotherapy
Direct TV
01.2015 - 12.2017
- Improved practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and organizing files.
- Maintained customer satisfaction with proactive strategies focused on addressing needs and resolving concerns.
- Documented each patient case with updates in the computer system.
Esthetician Cosmetologist
Face and Body Spa
06.2008 - 12.2017
- Analyzed skin condition and made appropriate product recommendations.
- Performed customized facial treatments to address specific skincare needs.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Fostered friendly, warm, and exceptional customer experience.
Education
Diploma - Digital Marketing Specialist
TriOs College
06.2025
Practitioner's Diploma - Registered Practitioner of Aromatherapy
Aromatherapy Institute of Ontario
03.2022
Training - Office Business Skills
TNO The Neighbourhood Organization
03.2021
Bachelor Degree - Physiotherapy
Colombian School Of Rehabilitation Foundation
04.2018
Graduate Certificate - Sports Rehabilitation
MET Sports Medical Center
11.2017
Bachelor Degree - Esthetician Cosmetologist
University Of The Andean Area
08.2010
Skills
- Marketing Strategy Development
- Social Media Management
- Content Creation
- Advertising Campaigns
- Brand Development
- Event Coordination
- Budget Management
- Bilingual (English and Spanish)
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Digital Marketing Specialist
All Time Brand
01.2023 - Current
Customer Service Associate / Esthetician
Xtreme Beauty Center
02.2022 - 01.2023
Customer Service / Cosmetician
Guardian Pharmacy
06.2021 - 01.2022
Customer Service Agent
AFT Services
11.2018 - 12.2021
Physiotherapy
Direct TV
01.2015 - 12.2017
Esthetician Cosmetologist
Face and Body Spa
06.2008 - 12.2017
Diploma - Digital Marketing Specialist
TriOs College
Practitioner's Diploma - Registered Practitioner of Aromatherapy
Aromatherapy Institute of Ontario
Training - Office Business Skills
TNO The Neighbourhood Organization
Bachelor Degree - Physiotherapy
Colombian School Of Rehabilitation Foundation
Graduate Certificate - Sports Rehabilitation
MET Sports Medical Center
Bachelor Degree - Esthetician Cosmetologist
University Of The Andean Area
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