Carol Faris
West Vancouver
Summary
With a proven track record at Doctors of BC - Physician Health Program, I excel in exceptional case management, am skilled in team collaboration, in ensuring seamless communication among staff, and am adapt to evolving healthcare needs. My clinical leadership has enhanced patient care and staff professional growth, showcasing my ability to develop training programs and ensure patient/family-centered care.
Overview
36
36
years of professional experience
Work History
Clinical Coordinator
Doctors of BC - Physician Health Program
04.2009 - 04.2024
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
Clinical Coordinator
EDI
09.2004 - 04.2009
- Managed a caseload of clients off work on short term disability
- Liaise as needed with client's healthcare team to understand timelines for a return to work
- Facilitate conversations with client's management to support development of a graduated return to work
- Ensure that facilitated discussions include discussions about required accommodations based on client's restrictions
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
Clinical Coordinator
CIBC Occupational Health
10.1998 - 05.2004
- Supported clients who are off on short term disability leave - ensure that recovery is progressing
- Assist in developing a progressive return to work plan based on client's abilities and restrictions
- Liaise as needed with client's healthcare team to identify needed accommodations as required
- Facilitate discussion with client's management to ensure appropriate supports and accommodations are in place for a successful return back to work.
Intake Counselor
CHC
04.1995 - 09.1997
- Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
- Utilized data-driven approaches to evaluate program success, adjusting strategies as necessary based on client outcomes and feedback.
- Provided crisis intervention services when needed, quickly assessing situations and connecting clients with emergency resources or support networks as appropriate.
- Elevated overall service quality through regular evaluations of counseling methods and continuous improvements in response to feedback from both clients and supervisors.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed clients'' physical, emotional, and social needs.
- Promoted client confidentiality by adhering to strict privacy policies and maintaining secure recordkeeping systems.
- Enhanced the efficiency of the intake process by maintaining accurate records and streamlining documentation procedures.
- Conducted comprehensive assessments of client needs, skillfully navigating sensitive topics while gathering essential information for accurate evaluation purposes.
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Registered Nurse
The Clarke Institute
07.1988 - 08.1995
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric nursing care delivery.
- Educated patients and family members about psychiatric disorders, available treatments, and community resources to promote continuity of care postdischarge.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating appropriate interventions.
- Facilitated group therapy sessions for patients, fostering an open dialogue about mental health topics and coping strategies.
- Led discharge planning efforts by coordinating necessary referrals, appointments, and follow-up services for successful reintegration into the community setting.
- Utilized critical thinking skills to identify subtle changes in patient behaviors or symptoms that may indicate a need for immediate intervention or reassessment of treatment plans.
- Addressed complex psychosocial needs of patients through collaboration with social workers, case managers, therapists, and other support staff.
- Managed challenging behaviors effectively through de-escalation techniques and implementation of behavior management plans.
Education
Master of Science - Counselling Psychology
Ontario Institute For Studies in Education
Toronto06-1997
Bachelor of Science - Nursing
University of Toronto
Toronto01-1988
Bachelor of Science - Human Biology
University of Toronto
Toronto, ON01-1984
Skills
- Exceptional Case Management skills
- Patient / Family centered care
- Clinical leadership
- Developing training programs
- Multidisciplinary team collaboration
Accomplishments
- Assisted in developing currently used EMR.
- Developed Processes for management of clients in safety sensitive positions presenting with addiction issues.
- Developed strategies to create relationships with external healthcare practitioners to facilitate quicker seamless connections to community care for our clients.
Timeline
Clinical Coordinator
Doctors of BC - Physician Health Program
04.2009 - 04.2024
Clinical Coordinator
EDI
09.2004 - 04.2009
Clinical Coordinator
CIBC Occupational Health
10.1998 - 05.2004
Intake Counselor
CHC
04.1995 - 09.1997
Registered Nurse
The Clarke Institute
07.1988 - 08.1995
Master of Science - Counselling Psychology
Ontario Institute For Studies in Education
Bachelor of Science - Nursing
University of Toronto
Bachelor of Science - Human Biology
University of Toronto
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