CAROL DONNELLY

·Delivered comprehensive administrative support to director and senior operations manager across two locations.

Coordinated payroll by verifying hours for accuracy before final submission, ensuring timely processing.

Acted as liaison between associates and HR for payroll-related issues.

Maintained Concur expense reports, ensuring accurate records and timely processing.

Facilitated onboarding processes for new associates in Milton and Brampton.

Supported management with administrative tasks, improving overall workflow efficiency.

Oversaw procurement of office supplies for operational efficiency.

Arranged employee engagement lunches to foster team cohesion.

• Provided administrative support to Director and VP, facilitating efficient operations.
• Arranged travel and accommodations, ensuring seamless logistics for business trips.
• Manages multiple calendars and schedules for meeting purposes.
• Creates new customer profiles and tracks orders.
• Oversaw inventory management to maintain stock efficiency.
• Assists with onboarding of product to web design for various dealers.
• Executed diverse tasks assigned by management, contributing to overall team effectiveness.

• Greeted visitors and residents, providing a welcoming atmosphere.
• Delivered customer service, contributing to high client satisfaction and support.
• Resolved customer complaints promptly and efficiently, ensuring exceptional service experience.
• Managed incoming phone calls, directing inquiries to appropriate departments to streamline communication.
• Provided information on city services and local events to residents and visitors.
• Assisted with registration processes for recreational programs and events.
• Collaborated with team members to ensure smooth front desk operations.
• Taking payments for Pay as you go programs

• Managed incoming mail to ensure timely delivery to recipients
• Managed courier services to ensure timely pickup and delivery
• Executed administrative tasks to support team objectives and enhance operational efficiency
• Processed bank deposits to ensure accurate and timely financial reporting
• Informed customers about cancelled car insurance policies to facilitate resolution and maintain service quality

• Supported director of transportation and two senior managers with administrative assistance, preparing daily productivity reports and hosting daily shipping issue calls to enhance communication with delivery teams.
• Managed timekeeping and attendance with Kronos software, ensuring timely and accurate payroll processing for all employees.
• Prepared and reconciled invoices for accounts payable, ensuring accurate financial records at the end of each period.
• Provided training support to new hires for the Delivery Administrator role, tracked, logged, and filed orientation paperwork; facilitated driver compliance across four markets and set up new accounts for Marketplace orders with UPS.
• Facilitated administrative processes for colleagues to enhance team collaboration.
• Created monthly presentations for meetings and forwarded daily communication topics for associates; logged required sessions, entered data, and followed up with management to ensure all associates had completed the training.
• Documented meeting discussions and shared summaries with leadership for follow-up.
• Planned and participated in department events covering holidays, appreciation awards, ordered associate lunches, and organized toy and food drives.

• Monitored driver accountability for 80 drivers in Mississauga and 54 in Kitchener, logged data for accurate reporting, delivered customer service, and trained new supervisors.
• Responded to driver inquiries, recorded hours in Kronos, submitted WSIB accident claims to ensure compliance and accurate payroll processing.
• Coordinated product returns to Mississauga warehouse, reported on driver safe returns and cargo loss orders daily, finalized warehouse management (MOSD) reports.

• Delivered superior customer service while responding to 80-90 calls per day; placed orders for delivery, informed customers of late or canceled orders, resolved customer concerns, and met daily deadlines for next-day delivery metrics.
• Provided orientation training for new associates and supported the team during manager absences.
• Processed returns of refused orders and collaborated with financial institutions for authorization on denied orders while identifying potential fraudulent orders with the fraud department.