Carol Cunliffe
Toronto,ON
Summary
I am a highly motivated, forward-thinking General Office Manager and Executive Assistant with over 17 years of experience working in fast paced environments with a desire to take on new challenges.
Focused on maximizing productivity by providing exceptional service and can facilitate multiple projects simultaneously. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Executive Assistant and Office Manager
Black Card Books Publishing & Marketing
09.2011 - 05.2023
- Executive Assistant to CEO & President, Senior Management Team, C-Level and V-Level relationships
- Manage General Office & Staff
- Overseeing Customer Accounts, Retention and Follow up
- Created and managed Author Development Department
- Created and managed Customer Care Department.
- Accounts Payable, Receivable & Collections
- Calendar, Scheduling and Travel Management
- Account reconciliation
- Payroll Submission
- Daily deposits
- Wire payment processing send and receive
- Liaison for Production and Sales Teams on Accounts
- Management for Partnerships and Joint Ventures
- Liaison for Marketing Division, Marketing and slow drip campaigns set up for existing customers
- Created and implemented Policies, Procedures, Processes and Workflows for seamless efficiency
- Employee Systems and Processes training
- Cash Flow Management and Reporting, Expense reports, Daily financial transactions including invoicing, posting funds, updating accounts
- Financial and Customer reports to C-Level and V-Level Management,
- Database administration,
- Manage and resolve high volume Customer inquiry and tackled and addressed top-level, high-priority issues with professional administrative discretion
- Developed effective filing systems for easy retrieval of information when needed
- Provided administrative support in preparing contracts, invoices and other documentation required for daily business activities
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
- Updated database system to track leads, interactions, relationships, stages and commissions to increase revenue and propel sales opportunities
- Attend weekly management meetings
- Events Management
- Board of Directors Message to Millions Non-Profit
- All other projects & duties as assigned
Executive Assistant and Office Manager
CC Virtual Assistance
09.2007 - 05.2023
- Customized Executive & Administrative Assistant Services - Remote
- Office & Staff Management
- Customer Retention Management
- Schedule & Calendar Management
- Accounts Payable, Receivable and Collections
- Customer Database Administration
- Document Processing, Billing and Invoicing, Data Entry
- Workflow and organization
GM Vehicle Warranty Administrator
Foster Pontiac Buick
08.2006 - 09.2007
- Body Shop Insurance Claims administration
- Customer Service & Inquiry
- General Motors Warranty Claims
- Customer and Insurance Billing
- Rental Vehicle Administration
- Cashier duties
Various Administrative Roles
Alex Irvine Motors & Collision
09.1995 - 08.2006
- Accounts Receivable and Payable and collections
- General Motors Warranty claims administration
- Cashier duties
- Customer Service, retention and follow up
- Customer and Insurance Billings
- Rental Vehicle Administration
- Other Administrative duties as assigned
Education
N/A -
Quickbooks Online
Online01-2017
NLP Master Practitioner - Neuro-linquistic Programming & Communications
NLP Canada Ltd
03-2010
Certificate - Business & Marketing
Centre For Entrepreneurship Toronto
09-2008
Circle of Excellence Award -
General Motors Canada
01-1995
Skills
- Basic Accounting Program - Board of Education
- Quickbooks online
- Infusionsoft/keap - Marketing, billing, payment processing & CRM Management
- Podio Citrix
- Salesforce
- Microsoft Office
- Google Suite Workspace
- Constant Contact
- Mailchimp
- Mondaycom
- Skype, Zoom, Microsoft Teams
- Simply Accounting
- Click up - CRM, Follow up and task management
- Reynolds & Reynolds
- Wave - CRM, Product and billing management
- Zoho CRM Management
- Top Producer
- Realty Juggler
- PayPal & POS Terminals
- Square - payment processing
- Stripe merchant software
Timeline
Executive Assistant and Office Manager
Black Card Books Publishing & Marketing
09.2011 - 05.2023
Executive Assistant and Office Manager
CC Virtual Assistance
09.2007 - 05.2023
GM Vehicle Warranty Administrator
Foster Pontiac Buick
08.2006 - 09.2007
Various Administrative Roles
Alex Irvine Motors & Collision
09.1995 - 08.2006
N/A -
Quickbooks Online
NLP Master Practitioner - Neuro-linquistic Programming & Communications
NLP Canada Ltd
Certificate - Business & Marketing
Centre For Entrepreneurship Toronto
Circle of Excellence Award -
General Motors Canada