Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Carol Cruise

Carol Cruise

Ottawa,ON

Summary

A seasoned Housekeeping Supervisor with a proven track record at Sheraton Ottawa Hotel, I excel in enhancing guest satisfaction through meticulous cleaning and sanitation, and exceptional guest relations. Leveraging skills in efficient process implementation and staff training, I significantly improved room cleanliness, contributing to the hotel's reputation for excellence.

Overview

25
25
years of professional experience

Work History

Housekeeping Supervisor

Sheraton Ottawa Hotel
04.2023 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.

Housekeeping Room Attendant

Hampton by Hilton
01.2000 - 04.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Laundry Attendant

Hampton by Hilton
01.2000 - 04.2023
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.

Education

Laurentian High School
Ottawa, ON

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service

Languages

English
Full Professional

Additional Information

I have worked in the hospitality industry for 24 years. I began my career as a room attendant. Within a year I was checking guest rooms. Years later I worked as a laundry attendant and then a Supervisor/Assistant to the Housekeeping department which I currently work as.

Timeline

Housekeeping Supervisor

Sheraton Ottawa Hotel
04.2023 - Current

Housekeeping Room Attendant

Hampton by Hilton
01.2000 - 04.2023

Laundry Attendant

Hampton by Hilton
01.2000 - 04.2023

Laurentian High School

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Carol Cruise