Carol Chou
Calgary,AB
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Accounting Operations
Bridgewater Bank
09.2013 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager, Finance
Alberta Motor Association
05.2022 - 02.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Launched quality assurance practices for each phase of development
Education
CPA, CMA
Chartered Professional Accountants Canada
06.2015
Bachelor of Arts - Economics And Accounting
Wilfrid Laurier University
Waterloo, ON06.2005
Skills
- Interpersonal Communication
- Problem-Solving
- Team Management
- Friendly, Positive Attitude
- Active Listening
- Analytical and Critical Thinking
- Multitasking
- Data Management
- Conflict Resolution
- Problem Resolution
- Multitasking Abilities
- Flexible and Adaptable
Certification
- CPA.CMA - Certified Professional Accountant
Timeline
Manager, Finance
Alberta Motor Association
05.2022 - 02.2023
Manager, Accounting Operations
Bridgewater Bank
09.2013 - Current
CPA, CMA
Chartered Professional Accountants Canada
Bachelor of Arts - Economics And Accounting
Wilfrid Laurier University
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