Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carol Chang

UPLAND

Summary

Hardworking nursing professional bringing 32+ years of experience delivering exceptional care to NICU patients. Knowledgeable about care of NICU patients and skilled at maximizing patient comfort and safety while meeting strict cost control standards. Well-organized and forward-thinking in managing patient needs.

Overview

33
33
years of professional experience

Work History

Staff RN

Pomona Valley Hospital Medical Center
08.2013 - Current
  • Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
  • Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
  • Served as a resource for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
  • Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
  • Enhanced patient care by implementing evidence-based practices and individualized care plans.
  • Supported patients'' emotional well-being by building trust-based relationships and practicing active listening techniques.
  • Coordinated discharge planning in collaboration with case managers, social workers, and other support staff for optimal continuity of care after hospitalization.
  • Advocated for the needs of patients within the healthcare system while maintaining confidentiality and respecting patients'' rights.
  • Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
  • Provided primary nursing care for patients with feeding challenges, working with PT/OT to improve patient outcomes and facilitate timely discharge.

Assitant Clinical Director

Kaiser Permanente, Baldwin Park
10.2009 - 07.2012
  • Managed the hearing screening program, enhancing data collection and workflow efficiency.
  • Promoted a culture of safety within the clinic through rigorous adherence to regulatory standards and continuous staff education on best practices.
  • Monitored, analyzed, and corrected staff performance and worked with educator and charge nurses to raise standards of practice.
  • Maintained up-to-date knowledge on industry trends, technologies, and best practices to inform organizational strategies for growth and innovation in clinical services delivery.
  • Managed sensitive cases professionally, ensuring timely intervention and support for patients experiencing crises or presenting complex clinical needs.
  • Ensured compliance with all federal, state, and local regulations governing healthcare delivery through diligent monitoring and proactive policy updates as needed.
  • Collaborated with executive leadership to establish organizational goals and strategic plans for the clinical department.
  • Implemented new policies and educated staff on changes.
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.

NICU Nurse Manager

Good Samaritan Hospital
12.2005 - 10.2009
  • Boosted employee morale by recognizing outstanding performance and encouraging collaboration among team members.
  • Led Good Samaritan's NICU project for CPQCC's 'Healthcare Associated Infection Collaborative Project'.
  • Served as a trainer for the Breastfeeding Task Force Team under the PAC-LAC sponsored Baby Friendly Hospital initiative.
  • Increased family satisfaction scores by fostering open communication and providing education on neonatal care.
  • Developed and maintained a comprehensive policy and procedure manual for the NICU unit in accordance with evidence-based guidelines.
  • Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards, guidelines, and best practices.
  • Facilitated timely decision-making processes during critical situations by effectively delegating tasks to appropriate team members.
  • Ensured continuous readiness for regulatory surveys and inspections by conducting regular audits of documentation, equipment, and staff practices.


Charge Nurse

Good Samaritan Hospital
12.2001 - 12.2004
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols. [New Grad Program Coordinator: Worked side by side with Interim CNS to develop competencies and didactic classes]
  • Served as a transport nurse, ensuring safe and efficient patient transfers.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
  • Participated in quality improvement initiatives, contributing to the development of best practices within the department.
  • Managed supply of medical equipment and consumables, ensuring availability and reducing instances of stock-outs.
  • Coordinated daily nursing activities to ensure compliance with healthcare regulations, significantly reducing risk of non-compliance.

Staff RN, NICU

Good Samaritan Hospital
03.1992 - 11.2001
  • Began professional journey as a New Graduate in the NICU.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Provided specialized care as a PICC Nurse in the NICU.
  • Precepted new nurses, providing mentorship and guidance in the NICU.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.


Education

Bachelor of Science - Nursing

California State University, Los Angeles
Los Angeles, CA
12-1991

Skills

  • Neonatal nursing
  • Clinical judgment
  • Excellent Organizational Skills and Planning
  • Family education
  • NRP
  • BLS
  • Bilingual in Korean
  • Compassion and empathy

Languages

Korean
Native or Bilingual

Timeline

Staff RN

Pomona Valley Hospital Medical Center
08.2013 - Current

Assitant Clinical Director

Kaiser Permanente, Baldwin Park
10.2009 - 07.2012

NICU Nurse Manager

Good Samaritan Hospital
12.2005 - 10.2009

Charge Nurse

Good Samaritan Hospital
12.2001 - 12.2004

Staff RN, NICU

Good Samaritan Hospital
03.1992 - 11.2001

Bachelor of Science - Nursing

California State University, Los Angeles
Carol Chang