Carol Berges
Garden Grove
Summary
Experienced residential property management professional with a strong background in leasing, resident relations, and day-to-day operations. Proven track record as both Property Manager, Assistant Manager and a Leasing professional, adept at handling high volume properties, coordinating maintenance, and ensuring resident satisfaction. Skilled in rent collection, lease administration, budgeting, and team supervision. Known for strong communication, problem-solving, and organizational skills. Result oriented with keeping high occupancy and resident satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams
01.2025 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Office Manager/Sales/Payroll/Receivables
Berges Construction
01.2011 - 04.2019
- Work on day to day office operations, ensuring all work is getting completed as promised
- Ensures each customer is 100% satisfied when work is completed
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Assistant Manager
Pinnacle Management Company
11.2005 - 03.2009
- Supported the Property Manager in day to day operations for an 1100 unit residential property
- Managed rent collection, delinquency follow up, and vendor coordination.
- Assisted in preparing annual budgets and monthly financial reports.
- Responded promptly to resident concerns and maintenance requests, boosting resident satisfaction.
- Ensured property compliance with local, state, and federal housing laws.
- Developed strong working relationships with staff, fostering a positive work environment which led to high occupancy.
Property Manager
Arnel Management Company
10.2000 - 06.2005
- Oversaw daily operations of a 356 unit community, including leasing, maintenance, budgeting, and resident relations.
- Managed all aspects of rent collection, lease enforcement, and resident communications, maintaining a consistent occupancy rate of 97% or higher.
- Supervised on-site staff including leasing agents, maintenance technicians, and outside vendors/contractors.
- Prepared and managed annual budgets, reduced operating costs through strategic vendor negotiations and expense control.
- Utilized Yardi and microsoft applications to streamline operations, reporting, and resident communication.
- Implemented resident satisfaction initiatives, resulting in improved retention and online reputation scores.
- Ensured compliance with Federal Fair Housing laws and local regulations.
Leasing Consultant
Western National Property Management
02.1998 - 12.2000
- Served as the first point of contact for prospective residents, delivering exceptional customer service and driving leasing performance.
- Conducted property tours, explained lease terms, and guided applicants through the leasing process.
- Processed applications, performed background checks, and ensured timely follow-ups to maximize conversions.
- Assisted with marketing strategies including social media, outreach, and community events to increase traffic.
- Collaborated with maintenance and management teams to prepare units for move-in and resolve resident issues promptly.
- Helped plan community events to bring together and show appreciation to our residents.
Education
High School -
Bolsa Grande High School
Garden Grove, CA01.1983
No Degree - Real Estate
Saddleback College
Mission Viejo, CA06-2000
Skills
- Residential Property Management
- Leasing and Marketing Strategies
- Resident Relations & Retention
- Budgeting & Financial Reporting
- Conflict Resolution & Customer Service
- Property Management Software-Yardi, Rent Roll, AMSI
- Staff Supervision & Training
- Fair Housing & Legal Compliance
Accomplishments
- Increased occupancy rates from 87% to 97% in 6 months.
- Maintained 97% or higher occupancy rate for entire length of employment.
Certification
- Member, National Association of REALTORS (NAR)
Timeline
Realtor
Keller Williams
01.2025 - Current
Office Manager/Sales/Payroll/Receivables
Berges Construction
01.2011 - 04.2019
Assistant Manager
Pinnacle Management Company
11.2005 - 03.2009
Property Manager
Arnel Management Company
10.2000 - 06.2005
Leasing Consultant
Western National Property Management
02.1998 - 12.2000
High School -
Bolsa Grande High School
No Degree - Real Estate
Saddleback College