Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Carol Berges

Garden Grove

Summary

Experienced residential property management professional with a strong background in leasing, resident relations, and day-to-day operations. Proven track record as both Property Manager, Assistant Manager and a Leasing professional, adept at handling high volume properties, coordinating maintenance, and ensuring resident satisfaction. Skilled in rent collection, lease administration, budgeting, and team supervision. Known for strong communication, problem-solving, and organizational skills. Result oriented with keeping high occupancy and resident satisfaction.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Realtor

Keller Williams
01.2025 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Office Manager/Sales/Payroll/Receivables

Berges Construction
01.2011 - 04.2019


  • Work on day to day office operations, ensuring all work is getting completed as promised
  • Ensures each customer is 100% satisfied when work is completed
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Assistant Manager

Pinnacle Management Company
11.2005 - 03.2009
  • Supported the Property Manager in day to day operations for an 1100 unit residential property
  • Managed rent collection, delinquency follow up, and vendor coordination.
  • Assisted in preparing annual budgets and monthly financial reports.
  • Responded promptly to resident concerns and maintenance requests, boosting resident satisfaction.
  • Ensured property compliance with local, state, and federal housing laws.
  • Developed strong working relationships with staff, fostering a positive work environment which led to high occupancy.

Property Manager

Arnel Management Company
10.2000 - 06.2005
  • Oversaw daily operations of a 356 unit community, including leasing, maintenance, budgeting, and resident relations.
  • Managed all aspects of rent collection, lease enforcement, and resident communications, maintaining a consistent occupancy rate of 97% or higher.
  • Supervised on-site staff including leasing agents, maintenance technicians, and outside vendors/contractors.
  • Prepared and managed annual budgets, reduced operating costs through strategic vendor negotiations and expense control.
  • Utilized Yardi and microsoft applications to streamline operations, reporting, and resident communication.
  • Implemented resident satisfaction initiatives, resulting in improved retention and online reputation scores.
  • Ensured compliance with Federal Fair Housing laws and local regulations.

Leasing Consultant

Western National Property Management
02.1998 - 12.2000
  • Served as the first point of contact for prospective residents, delivering exceptional customer service and driving leasing performance.
  • Conducted property tours, explained lease terms, and guided applicants through the leasing process.
  • Processed applications, performed background checks, and ensured timely follow-ups to maximize conversions.
  • Assisted with marketing strategies including social media, outreach, and community events to increase traffic.
  • Collaborated with maintenance and management teams to prepare units for move-in and resolve resident issues promptly.
  • Helped plan community events to bring together and show appreciation to our residents.


Education

High School -

Bolsa Grande High School
Garden Grove, CA
01.1983

No Degree - Real Estate

Saddleback College
Mission Viejo, CA
06-2000

Skills

  • Residential Property Management
  • Leasing and Marketing Strategies
  • Resident Relations & Retention
  • Budgeting & Financial Reporting
  • Conflict Resolution & Customer Service
  • Property Management Software-Yardi, Rent Roll, AMSI
  • Staff Supervision & Training
  • Fair Housing & Legal Compliance

Accomplishments

  • Increased occupancy rates from 87% to 97% in 6 months.
  • Maintained 97% or higher occupancy rate for entire length of employment.

Certification

  • Member, National Association of REALTORS (NAR)

Timeline

Realtor

Keller Williams
01.2025 - Current

Office Manager/Sales/Payroll/Receivables

Berges Construction
01.2011 - 04.2019

Assistant Manager

Pinnacle Management Company
11.2005 - 03.2009

Property Manager

Arnel Management Company
10.2000 - 06.2005

Leasing Consultant

Western National Property Management
02.1998 - 12.2000

High School -

Bolsa Grande High School

No Degree - Real Estate

Saddleback College

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Carol Berges