Carol Baker
Summerside,PE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
24
24
years of professional experience
Work History
Greeting Card Representive
A-Line Greeting Cards
Summerside, PEI
10.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
Caregiver, Special Needs
Community Connections
Summerside, PE
06.2011 - 09.2021
- Facilitated interactions with clients through communication aids.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Communicated well both verbally and in writing with clients, guardians and medical professionals.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Prepared meals and snacks and fed clients.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Customer Service Representative
Watts communication/Resolve Communications
Summerside, PE
10.1999 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Athena High School
Summerside, PESkills
- Flexible and Adaptable
- Organization and Time Management
- Attention to Detail
- Excellent Communication
- Multitasking Abilities
- Understanding Customer Needs
- Call Control
- Patient and Empathetic
Timeline
Greeting Card Representive
A-Line Greeting Cards
10.2021 - Current
Caregiver, Special Needs
Community Connections
06.2011 - 09.2021
Customer Service Representative
Watts communication/Resolve Communications
10.1999 - 10.2012
High School Diploma -
Athena High School
Similar Profiles
Sloan MooreSloan Moore
Senior Account Manager at Leanin' Tree Greeting CardsSenior Account Manager at Leanin' Tree Greeting Cards
Anahy FloresAnahy Flores
Retail Merchandiser at American Greeting CardsRetail Merchandiser at American Greeting Cards
Sherry StammSherry Stamm
Retail Merchandiser at Hallmark Greeting CardsRetail Merchandiser at Hallmark Greeting Cards