Carol Asham
Peguis,MB
Summary
Dedicated professional with extensive experience in social services, excelling in case management and behavioral management. Proven ability to build strong relationships while promoting client independence. Recognized for effective problem-solving and time management skills, ensuring high-quality care and support for children,families, and communities in need.
Overview
33
33
years of professional experience
2
2
Certification
Work History
Caregiver/Therapeutic Foster Parent
Shawenim Abinoojii
05.2016 - 07.2025
- Assisted children with activities of daily living, promoting independence and quality of life.
- Daily household chores, ran errands, managed laundry, and completed weekly grocery shopping. Scheduled children and youth appointments, such as dental, vision, medical, and orthodontist. Transported children and youth to all appointments, activities, and events.
- Assisted with dressing guidance, daily hygiene and grooming, meal preparation, administered medication.
- Performed daily housekeeping duties to maintain cleanliness standards while respecting the children's personal space.
- Built strong relationships with children, agency social workers, schools, therapists, and community outreach members to deliver emotional support and companionship.
- Engaged children and youth in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for children and youth, reducing risks and ensuring optimal health outcomes.
- Assisted children and youth with daily living needs to maintain self-esteem and general wellness.
- Enhanced children's and youths comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Child and Family Service Supervisor
Peguis Child and Family Services
12.2016 - 10.2021
- Handled and addresses all complaints and inquiries.
- Provided daily supervision to the team and offered continuous support.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, while finding solutions to complex problems quickly.
- Managed daily operations of the agency, maintaining a high level of organization and productivity.
- Monitored team's performance and provided feedback when necessary.
- Provided ongoing satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with parents, youth, children ensuring their needs were met and promoting long-term relationships.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency to children, youth and families.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and clients alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the agency.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Assisted in the recruitment process for new hires within the agency, contributing valuable input on candidate suitability based on experience requirements.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Collaborated with cross-functional teams to develop and implement strategies for continuous agency improvement.
Support Worker
Peguis Child and Family Services
12.2008 - 09.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Case Aide
Intertribal Child and Family Services
09.2006 - 08.2008
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Provided compassionate support during crisis situations, implementing de-escalation techniques when necessary.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Facilitated communication between clients and other service providers.
Support Worker
Mom N' Me
12.2005 - 09.2006
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Improved client independence with structured life skills training.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Facilitated peer support groups to help clients connect with others.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Retail Store Manager
Peguis First Nation
09.1997 - 06.2003
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Submitted orders for new inventory.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Royal Bank of Canada, RBC
06.1992 - 06.1994
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
No Degree - Social Services
10-2028
- Was in my fourth year enrolled in the Inner City Social Work program though had to withdraw due to compassionate care of my late sister. I will be re-applying to complete social work degree with University of Manitoba-Continuing Education.
Associate of Science - Family And Community Services
01-2004
/
- Honour Roll, 2004
- Family Support Worker/FASD Diploma
No Degree -
Completed Grade Ten
Retail Management - Retail Management
01-1997
Retail Management Certificate attained
Skills
- Respectful and compassionate
- Effective time management skills
- Problem-solving
- Strong leadership skills
- Dependable and responsible
- Relationship building
- Flexible
- Effective verbal and written communication skills
- First aid and safety
- Team collaboration
- Behavioral management
- Medication management
- Documentation
- COVID-19 safety policies
- Incident reporting
- Complex Problem-solving
- Conflict resolution
- Cultural sensitivity
- Community activities
- Case management experience
Accomplishments
- Supervised team of 4-8 workers
- Team player
- Ability to work independently and with a team
- Knowledge of Microsoft Excel, emails, etc
- Empathic, resourceful, and dependable
- Ability to resolve issues in a timely manner
- Strong leadership skills
- Knowledgeable of policy and procedures
- Advocating for children, youth, and families
- Maintaining effective communication with other collaterals
Languages
English
Professional Working
Certification
- Certified Family Support Worker
- First Aid/ CPR Certificate
- Mental Health First Aid Training
- Autism: A Strength-Based Approach Training
- Building Trust, Motivating Change Training
- Conflict Resolution Training
- Narcan Training
- FASD Training
- CFSIS Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsWork from home optionFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork-life balancePaid sick leaveCompany CulturePaid time offTimeline
Child and Family Service Supervisor - Peguis Child and Family Services
12.2016 - 10.2021
Caregiver/Therapeutic Foster Parent - Shawenim Abinoojii
05.2016 - 07.2025
Support Worker - Peguis Child and Family Services
12.2008 - 09.2016
Case Aide - Intertribal Child and Family Services
09.2006 - 08.2008
Support Worker - Mom N' Me
12.2005 - 09.2006
Retail Store Manager - Peguis First Nation
09.1997 - 06.2003
Customer Service Representative - Royal Bank of Canada, RBC
06.1992 - 06.1994
Inner City Social Work - No Degree, Social Services
Urban Circle Training Centre/Red River Community College - Associate of Science, Family And Community Services
Peguis Central School - No Degree,
Province of Manitoba - Retail Management, Retail Management