Summary
Overview
Work History
Education
Skills
Timeline
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Carol Adams

La Verne,CA

Summary

Dynamic and results-oriented professional with extensive experience at Jo Ann Fabrics and Crafts, adept in enhancing customer satisfaction and driving sales through exceptional service and product merchandising. Skilled in inventory management and team supervision, I have a proven track record of implementing effective loss prevention measures, reducing shrinkage rates significantly. My strong customer service and cash handling accuracy skills ensure operational excellence and profitability.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Gifted at working with all types of personalities. Reliable and flexible.

Overview

23
23
years of professional experience

Work History

Key Holder / Sales Associate

Jo Ann Fabrics and Crafts
04.2002 - Current
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Merchandiser

Lawrence Merchandising Services
02.2021 - 02.2023
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Created visual displays to highlight new and featured products.
  • Arranged consistent shelves, bins, and racks by following established planograms.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
  • Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
  • Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Utilized paper, fabric and props to create displays.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Education

Pasadena High School
Pasadena, CA

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Bank deposits
  • Opening and closing coordination
  • Drawer counting
  • Retail operations
  • Inventory and stocking
  • Product merchandising
  • Merchandise promotion and display
  • Delegation and supervision
  • Merchandising operations
  • Task delegation

Timeline

Merchandiser

Lawrence Merchandising Services
02.2021 - 02.2023

Key Holder / Sales Associate

Jo Ann Fabrics and Crafts
04.2002 - Current

Pasadena High School

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Carol Adams