Carnaizia Velazquez
Antelope
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Coach
Walmart
Citrus Heights, California
10.2021 - Current
- Increased sales with multifaceted approaches involving employee coaching, customer service and team motivation.
- Maintained successful operations by overseeing 50+ employees, monitoring performance and continuously eliminating knowledge gaps.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Enhanced business-wide performance with improved procedures and workflows.
- Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork.
- Managed relationships with business vendors, verifying performance and resolving concerns.
- Prepared staff work schedules and assigned specific duties.
- Planned layouts for optimum workflows and business results.
Customer Service Team Lead
Walmart
North Highlands, CA
08.2019 - 10.2021
- Maintained customer satisfaction with professional management of complex escalated customer concerns.
- Oversaw store operations and maintained standards during Coach absence.
- Trained employees by providing performance feedback and coaching in service techniques.
- Performed process audits to support adherence to procedures and recommend process improvements.
- Reinforced safety programs by complying with safety procedures and mitigating unsafe conditions.
- Handled escalated customer issues, providing function support for customer interactions.
- Identified and implemented improvements to streamline customer service procedures.
Cashier/Team Associate
Walmart
North Highlands, CA
10.2018 - 08.2019
- Welcomed and professionally engaged guests to meet guest expectations and properly represent brand image.
- Developed and maintained high levels of knowledge of company products, promotions and store sales functions.
- Owned customer experience by resolving issues, creating seamless, organized environment.
- Wiped and sanitized shelves, counters and displays to maintain store and office cleanliness.
- Facilitated communication, handling phone and email correspondence.
- Helped employees overcome problems and challenges through advice and guidance.
Education
Certified Phlebotomy Technician I -
Phlebotomy USA
Sacramento, CA01-2024
Associate of Science -
American River College
Sacramento, CA05-2021
Skills
- Business management
- Performance improvement
- Employee training
- Conflict resolution
- Customer relations
- Cultural awareness
- Reliability
- Task prioritization
- Analytical thinking
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Accomplishments
- Hard-working professional with 10+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and workflow planning
- Supervised team of 80+ staff members.
- Achieved #1 store transition out of 10 stores competing by completing total store holiday transitions with accuracy and efficiency.
Timeline
Coach
Walmart
10.2021 - Current
Customer Service Team Lead
Walmart
08.2019 - 10.2021
Cashier/Team Associate
Walmart
10.2018 - 08.2019
Certified Phlebotomy Technician I -
Phlebotomy USA
Associate of Science -
American River College