Carmine Paura
ON
Summary
Dynamic professional with a proven track record in account management and customer relationship building, honed at Samsung Electronics Canada. Excelled in driving revenue growth and fostering strategic account partnerships. Skilled in forecasting and performance tracking, coupled with exceptional teamwork and collaboration abilities. Achieved significant sales targets and expanded market share through innovative strategies and strong client relations.
Overview
32
32
years of professional experience
Work History
Home Electronics Account Manager
Samsung Electronics Canada
06.2019 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client relations by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of key HE accounts, ensuring timely communication and effective problem resolution including (credits, RMA's, etc.), preventing potential additional monthly buy-in.
- Achieved sales and market share targets for the assigned strategic partner accounts with quarterly and annual planning goals.
- Planned and executed company promotional calendars with key retailer accounts.
- Expanded and secured in-store product flooring share and online listings including special order skus.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Executed quarterly forecasting for assigned accounts within various inventory buckets including Power Group, 2001CHF Group and Regional Independent accounts.
- Worked closely with each account to align to their quarterly VIR (Variable Incentive Rebates) achievements.
- created a monthly MDF Budget for each account with individual promotional tracking promotional and monthly/quarterly MDF submission.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
Field Marketing Representative/Manager
Premium Retail Services Canada
08.2008 - 06.2019
- Managed field marketing team across Canada, aligned team to drive Samsung HE promotions, marketing and training strategies within all National and Regional accounts.
- Collaborated closely with cross-functional teams including sales, marketing and training departments to ensure seamless execution of all field marketing efforts.
- Developed strong professional networks within the industry, fostering beneficial partnerships that furthered company objectives.
- Conducted regular market research to stay informed about industry trends and competitor activities, adjusting strategies accordingly.
- Supported sales team members during high-stakes client meetings/vendor fairs with FMR team thorough product knowledge and expert demonstration skills.
- Measured success of field marketing initiatives using data-driven analyses (NPD), refining tactics based on key performance indicators.
- Improved brand visibility through effective merchandising and display setups at retail locations.
- Increased brand awareness by executing creative and engaging field marketing events.
- Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
- Assembled weekly reports and presentations to share insights and recommendations with key stakeholders.
Store Manager/Assistant Store Manager
2001 Audio Video
04.1993 - 08.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by driving consumers to targeted models and promotions to achieve monthly store targets.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Father Bressani CHS
Woodbridge, ON06.1987
Skills
- Account Management
- Teamwork and Collaboration
- Account Relationship Building
- Strategic Account Planning
- Revenue Growth
- Forecasting abilities
- Account oversight
- Goals and performance
- Product Training
- Performance Tracking
Languages
English
Italian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Excel
PowerPoint
Quote
"If it doesn't challenge you, it doesn't change you."
Timeline
Home Electronics Account Manager
Samsung Electronics Canada
06.2019 - 10.2024
Field Marketing Representative/Manager
Premium Retail Services Canada
08.2008 - 06.2019
Store Manager/Assistant Store Manager
2001 Audio Video
04.1993 - 08.2008
High School Diploma -
Father Bressani CHS
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