Carmine Bourelly

Associate Engagement

• Role model for living our values everyday and fostering a high level of associate engagement
• Oversee consistency, fairness and detailed completion of key positive associate relations practices: regular town halls, investigations, performance management, compensation, health and safety, recognition, open door policy and communication processes

Workforce Planning

• Complete an annual workforce plan for the store including talent, recruitment and cross training strategies and ensure the store workforce reflects the diversity of the local community
• Identify current/future staffing needs; Initiate, coordinate and participate in Store Job Fairs . Build and Edit Weekly Staffing Schedules
• Lead the store quarterly talent discussions and succession planning process

Strategic Priorities and Business Support

• Support leaders implementing change initiatives and responding to challenges
• Share and apply industry trends to critical initiatives
• Review customer satisfaction scores to identify trends in key focus areas of opportunity
• Participate in Weekly Business Walks to support and coach leaders in order to enhance selling and service behaviors

• Providing the Home Depot shopping experience for Customers (e.g., ensuring that Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store iS properly stocked)
• Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
• Ensuring sufficient scheduling to meet customer demand all: areas Of responsibility
• Training Associates to provide quality customer service
• Ensuring that store events are appropriately scheduled and communicated
• Ensuring all Special Order/Install Customers are satisfied with their products or services
• Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Milwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
• Setting departmental sales goals and monitoring them regularly
• Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
• Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
• Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
• Communicating store and home depot objectives to associates
• Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
• Communicating clear career paths for associates
• Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
• Communicating clear career paths for associates
• Taking appropriate actions to minimize turnover in all customer service areas
• Prepare, lead and utilize the Chalk Talk
• process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on
• Customer Service Associates
• Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans or improvement
• Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF8I, ESPs, Pro Sales and Tool Rental)
• Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
• Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
• Developing and communicating store standards for Customer Service to Associates
• Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
• Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
• Making certain that all daily inspections are completed
• Following up on all safety audit, accident reporting and investigation issues
• Taking an active role in the execution of safety awareness programs
• Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
• Following standard operating procedures to open and close the store when scheduled
• Responding to emergency situations appropriately
• Safety expectations for this role are outlined under The Home Depot Canada Environmental
• Health & Safety Management system element under "Supervisor".
• Other related duties as assigned by the Store Manager

• Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates
• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that Safety and Asset Protection standards and protocols are clearly

• Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
• Maintained accurate inventory records, ensuring optimal stock levels and reducing discrepancies.
• Assisted in merchandising products, creating visually appealing displays to drive sales and increase foot traffic.
• Trained new associates on sales techniques and store policies, promoting a cohesive team environment.