CARMINA CASSIDY
NORTH YORK
Summary
Hardworking employee enthusiastic about learning different types field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Successful in customer services with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Server
Wet N Wild Waterpark
04.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supervisor - Catering
Wet N Wild Waterpark
04.2023 - 09.2024
- Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
- Optimized space utilization at events by strategically planning layouts to facilitate smooth guest flow and accessibility.
- Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
- Oversaw preparation of specialized dietary requests, accommodating guest needs while adhering to strict ingredient guidelines.
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
Supervisor
Wet N Wild Waterpark
03.2023 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Marketing Assistant
Fleming College
01.2022 - 05.2023
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Generated detailed reports on campaign performance, providing valuable feedback for future planning.
Supervisor
Canada's Wonderland
01.2022 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed staff and managed inventory
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Maintained compliance with company policies, objectives and communication goals.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Service Associate
Canada's Wonderland
05.2021 - 01.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Trained and taught new employees .
- Answered approximately calls and emails per day to resolve questions and problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Secretary
Kingsway College
09.2018 - 06.2021
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Completed accurate daily report documents, memos and invoices.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Line Cook
Canada's Wonderland
04.2019 - 01.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Cafeteria Worker
Kingsway College
09.2017 - 06.2018
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked condiments, beverages, and utensils per expected use levels.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served food according to temperature, safety, and presentation guidelines.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
Education
Associate of Arts - Paralegal/Law Clerk
Fleming College
Peterborough, ON04.2026
High School Diploma -
Kingsway College
Oshawa, ON06.2021
Skills
- POS Systems and Ordering Platforms
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Understanding Customer Needs
- Responding to Difficult Customers
- Creative Problem Solving
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Customer Retention Strategies
- Contract Management
- Team Building
- Priority management
Extra Curriculars
-Pathfinders (church program)
-Cadets (government army)
Timeline
Server
Wet N Wild Waterpark
04.2023 - 09.2024
Supervisor - Catering
Wet N Wild Waterpark
04.2023 - 09.2024
Supervisor
Wet N Wild Waterpark
03.2023 - 09.2024
Marketing Assistant
Fleming College
01.2022 - 05.2023
Supervisor
Canada's Wonderland
01.2022 - 04.2023
Service Associate
Canada's Wonderland
05.2021 - 01.2022
Line Cook
Canada's Wonderland
04.2019 - 01.2020
Secretary
Kingsway College
09.2018 - 06.2021
Cafeteria Worker
Kingsway College
09.2017 - 06.2018
Associate of Arts - Paralegal/Law Clerk
Fleming College
High School Diploma -
Kingsway College
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