Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmille A. Rivera

North York

Summary

Experienced and reliable customer service officer with extensive experience in customer service environment for 8 years which includes resolving complex customer queries, creative good communicator, thrives in pressure, troubleshooting technical problems, and providing excellent wait service to ensure satisfaction. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Provided organizational leadership to ensure team maintain customer focus and notable positive rapport with customers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor/Server

Republika Restobar and Grill
06.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Trained staff members on use of POS system.

Parts Staff Admin

Gateway Motors Cebu Inc.
05.2021 - 06.2022
  • Established positive relationships with customers and other staff members.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.

Customer Relation Officer

Dreamtech Enterprises
08.2018 - 02.2020
  • Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Maintained statistical database of customers using apple software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.

Team Leader/Cashier

Happy Sumo Foods Inc.
10.2014 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Assisted in recruitment to build team of top performers.

Education

Hospitality - Hotel and Resort Services Management Co-op

Fanshawe College International Centre
Toronto, ON
12.2024

Skills

  • Multitasking skills
  • Cash handling
  • Guest relations
  • Order accuracy
  • Strong leadership
  • Positive and friendly attitude

Certification

  • Smart Serve Certificate - 23/06/10 - 28/06/09
  • AODA (Accessibility for Ontarians with Disabilities Act) - Workplace wellbeing 23/06/19
  • PACT (Protect All Children from Trafficking) - In preventing human trafficking 24/06/13

Timeline

Supervisor/Server

Republika Restobar and Grill
06.2023 - Current

Parts Staff Admin

Gateway Motors Cebu Inc.
05.2021 - 06.2022

Customer Relation Officer

Dreamtech Enterprises
08.2018 - 02.2020

Team Leader/Cashier

Happy Sumo Foods Inc.
10.2014 - 07.2018

Hospitality - Hotel and Resort Services Management Co-op

Fanshawe College International Centre

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Carmille A. Rivera