Carmen M. Gonzales
Beaumont
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dynamic professional with extensive experience in customer relations and administrative support, notably at Desert Regional Medical Center. Proven ability to enhance patient satisfaction through effective appointment scheduling and communication. Skilled in data entry and organization, consistently delivering exceptional service while maintaining confidentiality and professionalism.
Overview
19
19
years of professional experience
Work History
Receptionist
Churchwest Insurance Services Formerly The Cutler Group
08.2023 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed and audited workers compensation letters for insured liaised with insurance carrier.
Owner and Vendor
2 Ducks and A Penguin
05.2018 - 07.2023
- Managed a successful vintage and antique sales business across California, Arizona and Nevada.
- Curated, restored and sold collectables, home decor, and furniture at various venues.
- Handled customer relations, sales transactions, and vendor logistics.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Health Information Management Secretary
Desert Regional Medical Center
08.2011 - 05.2018
- Collaborated closely with other administrative staff members to provide seamless support for all company activities and functions.
- Organized successful events and conferences by overseeing logistics, coordinating with vendors, and managing guest lists.
- Streamlined office processes by implementing efficient filing systems and workflow management techniques.
- Safeguarded company confidentiality through diligent handling of sensitive documents and strict adherence to privacy policies.
- Managed appointment scheduling, maintaining an organized calendar to avoid conflicts or double bookings.
- Contributed to employee training initiatives by creating informative materials on department procedures for new hires.
Sales Associate
Something Special Home Decor, and Gifts
09.2015 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Patient Care Coordinator
Meadows Hospice
03.2006 - 07.2011
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Education
Associate of Science -
Mt. San Antonio College
Walnut, CACertificate - Ophthalmic Assisting
National Education Center
San Bernardino, CABachelor of Science - Healthcare Administration
University of California, Riverside
Riverside, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Multi-line telephone operation
- Clerical support
- Professional demeanor
Languages
Spanish
Professional Working
Timeline
Receptionist
Churchwest Insurance Services Formerly The Cutler Group
08.2023 - 02.2025
Owner and Vendor
2 Ducks and A Penguin
05.2018 - 07.2023
Sales Associate
Something Special Home Decor, and Gifts
09.2015 - 02.2017
Health Information Management Secretary
Desert Regional Medical Center
08.2011 - 05.2018
Patient Care Coordinator
Meadows Hospice
03.2006 - 07.2011
Associate of Science -
Mt. San Antonio College
Certificate - Ophthalmic Assisting
National Education Center
Bachelor of Science - Healthcare Administration
University of California, Riverside
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