Carmen Mª Arenas Fuentes
Vancouver,BC
Summary
Experienced banking professional with over 10 years in the financial sector, holding a Master’s Degree in Banking Management and certified in European financial regulations, including MiFID II and Insurance Operator training. Specialized in customer service, financial advising, and risk assessment, with a proven ability to build strong client relationships and cross-sell financial products. Adept at working in dynamic, customer-facing environments, with excellent communication, organizational, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Italian Cultural Center
02.2025 - Current
- Managed daily reservation planning and ensured smooth guest flow according to service schedules.
- Acted as the main point of contact for clients, welcoming and seating guests to enhance first impressions.
- Supervised and operated the cashier station, handling payments, balancing the till, and overseeing transaction accuracy.
- Delivered high-quality customer service, resolving inquiries or issues to ensure guest satisfaction and loyalty.
- Maintained front-of-house operations efficiently, coordinating closely with staff to uphold service standards.
Banking Sales and Customer Relationship Specialist
Caja Rural Central – Regional Cooperative Bank, Sp
06.2015 - 01.2025
- Acquired and advised clients on financial and credit products, including loans, insurance, and banking services.
- Increased client loyalty and product usage through cross-selling strategies and personalized financial solutions.
- Analyzed clients’ financial profiles to identify suitable products, credit opportunities, and insurance needs.
- Strengthened customer relationships by providing continuous support and proactive issue resolution.
- Developed tailored financial strategies to drive customer engagement and long-term satisfaction.
- Promoted insurance bundling and banking products to enhance client retention and profitability.
Education
Service Excellence For Business -
ILAC
Vancouver, BC02-2026
MBA - Banking And Finance
University of Alicante
Alicante, Spain09-2020
Bachelor of Business Administration And Management -
University of Murcia
Spain09-2016
Skills
- Customer Service Excellence
- Efficient multitasker in dynamic settings
- Active Listening & Empathetic Communication
- Problem Solving in Fast-Paced Environments
- Cross-Selling Specialist
- Proactive and Detail-Oriented
- Strong Organizational and Time Management Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- MiFID II – Financial Markets Certification
(European Union)((Recertified 2024)
- LCCI – Certified Real Estate Credit Advisor
(Recertified 2024)
Timeline
Front of House Staff Member
Italian Cultural Center
02.2025 - Current
Banking Sales and Customer Relationship Specialist
Caja Rural Central – Regional Cooperative Bank, Sp
06.2015 - 01.2025
Service Excellence For Business -
ILAC
MBA - Banking And Finance
University of Alicante
Bachelor of Business Administration And Management -
University of Murcia
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