Carmen Zavala-Leal

Dynamic leader with proven expertise in customer service and problem-solving, honed as Store Manager at Crocs and Assistant Manager at Michaels Arts and Crafts. Excelled in enhancing customer relations and multitasking, achieving a significant reduction in cash discrepancies. Skilled in fostering team collaboration and driving operational excellence.

As a retail store manager, I bring strong leadership, hands-on experience in driving sales, and a deep understanding of customer service excellence. I know how to lead by example, motivating teams to hit targets while maintaining high morale and accountability. I’m experienced in managing day-to-day operations — from inventory control and visual merchandising to scheduling and loss prevention. I also have a keen eye for identifying trends and opportunities to improve store performance. Most importantly, I focus on creating a shopping experience that keeps customers coming back, ensuring both short-term wins and long-term growth for the business.”