Carmen Wu
Saskatoon
Summary
Goal-oriented human resources student in the second year of my Bachelor of Commerce degree at the Edwards School of Business, University of Saskatchewan. In addition to my education, I am a dedicated hospitality professional with demonstrated strengths in customer service, time management and building relationships with guests.
Overview
7
7
years of professional experience
Work History
Service Quality Leader/Supervisor
Chop Steakhouse And Bar
07.2021 - Current
- Delivered high quality training for new team members.
- Executed daily opening and closing procedures to company standard.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Personnel Manager
The Old Spaghetti Factory
01.2020 - 07.2021
- Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees.
- Created development strategies and succession plans to promote from within.
- Forecasted personnel needs and developed strategies to meet expected labor demands.
- Formulated recruitment strategies and hiring plans balancing personnel requirements with financial limitations.
Manager
The Old Spaghetti Factory
01.2019 - 12.2019
- Covered daily business requirements with well-organized schedule and properly delegated assignments.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
Shift Leader
Joey Restaurants
07.2018 - 08.2019
- Motivated employees using strategic leadership style.
- Recaptured loyalty of dissatisfied guests through proactive management of complaints and concerns.
- Delivered expert service to enhance customer loyalty and capture repeat business.
Personnel Manager
The Old Spaghetti Factory
06.2017 - 07.2018
- Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees.
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training.
- Advised department management on personnel issues, policies and procedures and helped resolve personnel issues.
Education
Bachelor of Commerce - Human Resourcs
University of Saskatchewan
Saskatoon, SK12.2026
Skills
- Conflict resolution
- Ability to multitask
- Problem Solving
- Time management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Service Quality Leader/Supervisor
Chop Steakhouse And Bar
07.2021 - Current
Personnel Manager
The Old Spaghetti Factory
01.2020 - 07.2021
Manager
The Old Spaghetti Factory
01.2019 - 12.2019
Shift Leader
Joey Restaurants
07.2018 - 08.2019
Personnel Manager
The Old Spaghetti Factory
06.2017 - 07.2018
Bachelor of Commerce - Human Resourcs
University of Saskatchewan
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