Carmen Ward
Flin Flon,MB
Summary
Over ten years of Office Administrative experience. Over a decade of experience empowering individuals for independent living as a Residential Community Support worker. Over 25 years in the Animal care/rescue field. Managed animal shelter, coordinated volunteers and successfully created fundraising events for the Flin Flon /Creighton and Area SPCA. Highly effective communicator, supportive, confidential and sensitive, Resourceful, flexible and positive; committed to working hard as part of a team or on my own. Confident decision maker with proven leadership capabilities and takes initiative when needed. Excellent time management, verbal, written communication, scheduling and organization skills. Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Primary Health Care Center
03.2019 - 10.2022
- Answer phones, take appointments, dictation for Mental Health program, redirect clients to proper health providers, monthly accounting, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Shelter Manager and Fundraising/Event Planning Coordinator
Flin Flon/Creighton And Area SPCA
09.2012 - 01.2017
- For Flin Flon/Creighton and Area SPCA, Responsible for day to day business operations: care for shelter animals; manage staff and volunteers; public relations; fundraising; grant writing; record keeping and filing; ordering / receiving medication and supplies; inventory control; bill paying and month / year end duties
- Deal with critical, stressful, emergency and confidential situations
- Managed volunteers
- Public speaker and liaison for SPCA
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed post-event reports to determine effectiveness of each event.
- Hired, trained and supervised volunteers and support staff required for events.
- Consulted with customers to determine objectives and requirements for events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Trained animals in behavioral compliance or other special routines or commands.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted with development of animal behavior modification plans.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Head Receptionist / Veterinarian Assistant
Chemainus Animal Hospital
01.2008 - 01.2011
- Reception duties: answering phone calls, making appointments, serving clients, dispensing medication, product knowledge, inventory control, ordering and receiving, record keeping, filing, bill paying, month end duties and debt collection
- Assisted veterinarians and technicians with animals in appointments, surgeries and procedures
- Responsible for sterilization of surgery room, autoclaving surgical instruments, drapes, gowns, and cleanliness of entire clinic
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Groomed and bathed animals to maintain hygiene and appearance.
- Assisted senior staff with blood analyses and physical assessments.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Community Support Worker
Various Homes
06.1994 - 09.2010
- Worked in group home setting for pre-teens and young adults with mental and physical handicaps
- Leader for after-school youth group
- Provided private respite in own home
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Participated in community events and activities to increase awareness of available social services.
- Assisted in implementation of community support services in alignment with needs.
- Provided assistance to members of community to navigate complex social service systems.
- Formulated and implemented outreach strategies to engage individuals and families in need of social services.
Education
Veterinarian Assistant Certificate
Malaspina College
Duncan, BC2008
Nurses Aid/Community Support Attendant Certificate
Camosen College
Victoria, BC06.1994
High School Diploma -
Hapnot Collegiate
Flin Flon, MB06.1991
Skills
- Administrative Experience
- Accounts Payable
- Accounting
- Office Management
- Writing Client Reports
- Public Relations
- Community Outreach
- Event Planning
- Volunteer Coordinator
- Animal welfare
- Basic Computer Skills:
- Microsoft Word, Internet and E-mail
Timeline
Administrative Assistant
Primary Health Care Center
03.2019 - 10.2022
Shelter Manager and Fundraising/Event Planning Coordinator
Flin Flon/Creighton And Area SPCA
09.2012 - 01.2017
Head Receptionist / Veterinarian Assistant
Chemainus Animal Hospital
01.2008 - 01.2011
Community Support Worker
Various Homes
06.1994 - 09.2010
Veterinarian Assistant Certificate
Malaspina College
Nurses Aid/Community Support Attendant Certificate
Camosen College
High School Diploma -
Hapnot Collegiate
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