Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Carmen Rosman

Carmen Rosman

Saskatoon,SK

Summary

Creative Salon Owner with a passion for delivering hair artistry and outstanding customer service. Friendly and versatile with proven sales generation to build lasting relationships with loyal clientele. Expertise in men's and women's cuts, hair smoothing and relaxing and hair coloring and color correction.

Overview

37
37
years of professional experience

Work History

Standardised Patient

University Of Saskatchewan
09.2015 - Current
  • Aided in training for international and student physicians to assist in passing OSCE and other high level exams.
  • Educated applicants on correct steps for successful communication and procedures.
  • Assisted in training new examiners by providing guidance on examining procedures.
  • Served as a mentor for less experienced colleagues, providing support and guidance in navigating complex patient examination challenges.

Salon Owner

Salon Van Rooij/Haircraft At Avalon
01.2000 - Current
  • Won numerous awards, including national awards.
  • Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
  • Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
  • Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
  • Successfully managed staff of 12 stylists/beauticians.

Educator

Wella
01.2012 - 10.2023
  • Improved stylist comprehension by incorporating visual aids and real-life examples into lesson plans.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment from brand new to experienced stylists.
  • Built relationships and communicated with salon owners to provide best learning environment for their staff
  • Utilized innovative teaching strategies to effectively engage stylists in learning.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Received many positive reviews on classroom management, and teaching style.

Mortgage Advisor

Innovation Credit Union
10.2022 - 06.2023
  • Boosted customer satisfaction by providing personalized advice and guiding clients through the mortgage application process.
  • Maintained a high level of industry knowledge by attending relevant conferences and workshops, ensuring accurate and up-to-date advice for Innovation.
  • Conducted thorough risk assessments on potential borrowers, safeguarding the company''s financial interests while providing appropriate financing options.
  • Collaborated closely with colleagues to share best practices, resulting in improved overall team performance metrics.
  • Educated first-time homebuyers about available financing options and guided them through each stage of the mortgage application process.
  • Developed strong relationships with real estate agents, resulting in a steady stream of quality referrals for new business opportunities.

Mortgage Advisor

CIBC/Affinity Credit Union
10.2020 - 10.2022
  • Ensured compliance with all regulatory requirements throughout each step of the mortgage application process, protecting both clients and the company from potential legal issues.
  • Educated first-time homebuyers about available financing options and guided them through each stage of the mortgage application process.
  • Leveraged strong networking skills to cultivate relationships with industry professionals, expanding referral sources and strengthening the company''s presence within the local market.
  • Processed loan applications and monitored progress from start to finish.

Hairstylist

Magicuts/Reflections Hair Salon
05.1997 - 01.2000
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Gained experience in the Canadian hairdressing field with Magicuts, then was employed by Reflections, with the aim of buying the salon myself.

Hairstylist

Gateway Hair/Oz Hair Designs
01.1987 - 01.1996
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.

Education

High School Diploma -

Warrnambool High School
Warrnambool, Victoria, Australia
12.1996

Hairdressing/Business Management - Salon Ownership

Flagstaff College of TAFE
Melbourne, Vic, Australia
02.1991

Skills

  • Customer Service
  • Passenger safety management
  • Strong Work Ethic
  • Sales expertise
  • Professional Appearance
  • Problem-Solving
  • Self Motivation
  • Passenger Interaction

Languages

English
Native or Bilingual

Timeline

Mortgage Advisor

Innovation Credit Union
10.2022 - 06.2023

Mortgage Advisor

CIBC/Affinity Credit Union
10.2020 - 10.2022

Standardised Patient

University Of Saskatchewan
09.2015 - Current

Educator

Wella
01.2012 - 10.2023

Salon Owner

Salon Van Rooij/Haircraft At Avalon
01.2000 - Current

Hairstylist

Magicuts/Reflections Hair Salon
05.1997 - 01.2000

Hairstylist

Gateway Hair/Oz Hair Designs
01.1987 - 01.1996

High School Diploma -

Warrnambool High School

Hairdressing/Business Management - Salon Ownership

Flagstaff College of TAFE

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Carmen Rosman