Carmen Spiers
Timberlea,NS
Summary
Organized and dependable candidate who can handle multiple projects simultaneously with a high degree of accuracy. Extremely skilled at organization, as well as communication; both written and verbal. Very experienced with people management and assisting with team growth.
Overview
7
7
years of professional experience
Work History
Program Coordinator
Blue Ocean Contact Center
12.2018 - 09.2022
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Provided technical support to staff with necessary resources to carry out duties successfully.
Program Coach
Blue Ocean Contact Center
12.2015 - 12.2018
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Advanced Diploma - Business Administration
Lambton College of Applied Arts And Technology
Sarnia, ON06.2015
Skills
- Office Administration
- Critical Thinking
- Reading Comprehension
- Staff Evaluations
- Change Management Process
- Time Management
Languages
English
Native or Bilingual
Timeline
Program Coordinator
Blue Ocean Contact Center
12.2018 - 09.2022
Program Coach
Blue Ocean Contact Center
12.2015 - 12.2018
Advanced Diploma - Business Administration
Lambton College of Applied Arts And Technology
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