Carmen Sothy Munro
Vancouver,BC
Summary
I am a full-time studen with focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works well with colleagues, students and community to create diverse, inclusive office and spaces.
Overview
7
7
years of professional experience
Work History
Educator
Lululemon
Vancouver, BC
11.2020 - Current
- Demonstrate an in-depth knowledge of Lululemon's productsproviding exceptional product education to guests
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Contribute to the seamless operation of the store by upholding company values and assisting with store operations.
- supporting VM through flips and integrating new colours and fabrics into the store
- Mentored several new educators to support their training and in-store experiences
- Consistently met established sales goals while providing exceptional customer service.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
Assistant Manager
Blo Dry Bar Hair Salon
Yaletown, South Granville, BC
03.2022 - 09.2022
- Successfully managed inventory, overseeing stock levels and ordering supplies as needed
- Demonstrated strong leadership skills by leading a team and resolving schedule conflicts between clients and employees
- Worked on clients' hair and provided washing and styling services
- Maintained a clean and safe work environment for staff and clients, ensuring a positive customer experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Hostess, Busser, Expo, Training Hosts
Tap and Barrel
Vancouver Granville Island
09.2019 - 01.2021
- Welcomed and seated guests, providing excellent customer service and ensuring a smooth dining experience
- Managed multiple responsibilities, including bussing tables, running food, and maintaining a high level of organization in a fast-paced environment
- Assumed shift lead roles, overseeing operations and enhancing customer interactions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Head Hostess
Las Margaritas Restaurant
Vancouver, West 4th Ave, BC
03.2017 - 01.2020
- Led the hostess team, training new hires and maintaining a high level of service quality
- Managed customer seating, took payments, ran food, and provided exceptional customer service
- Contributed to the overall success of the restaurant by ensuring efficient table turnover.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Current Student - Political Science
University of British Columbia
01.2025
Some College (No Degree) - Supporting Credits To Apply At UBC
Corpus Christi College
Vancouver, BC04-2022
High School Student -
Kitsilano Secondary
01.2020
Previous Student -
Henry Hudson Elementary
01.2015
Skills
- Strong leadership and team management skills
- Exceptional customer service and interpersonal skills
- Inventory management and ordering
- Excellent organizational and multitasking abilities
- Proficient in Microsoft Office Suite
- Merchandise Display
- Customer Needs Assessment
- Retail Operations
- Business development understanding
- Strategic Planning
- Staff Training and Development
- Project management abilities
Languages
English
Awards
- English appreciation award, 03/01/17, For displaying ample writing skills
- Honour roll in grade 12
References
- Ariel Ferson, Former Manager at Las Margaritas, 604-734-7117
- Chris Di Tomaso, Former Manager at Bridges Restaurant, 604-340-2018
- Sheena Falconer, Former Teacher at Kitsilano Secondary, sfalconer@vsb.bc.ca
References
References available upon request.
Timeline
Assistant Manager
Blo Dry Bar Hair Salon
03.2022 - 09.2022
Educator
Lululemon
11.2020 - Current
Hostess, Busser, Expo, Training Hosts
Tap and Barrel
09.2019 - 01.2021
Head Hostess
Las Margaritas Restaurant
03.2017 - 01.2020
Current Student - Political Science
University of British Columbia
Some College (No Degree) - Supporting Credits To Apply At UBC
Corpus Christi College
High School Student -
Kitsilano Secondary
Previous Student -
Henry Hudson Elementary