Carmen Simpson
El Granada
Summary
Extensive experience in customer service and reception, demonstrating strong leadership and team-building skills. Proven ability to create a supportive environment for customers and team members alike. Consistently recognized for enhancing service quality and team performance.
Overview
5
5
years of professional experience
Work History
Barista
The Press El Granada
El Granada
05.2024 - 08.2025
- Handled cash transactions and processed payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Front Desk Receptionist
Oceano Hotel and Spa
El Granada
07.2023 - 05.2024
- Managed incoming calls and routed them efficiently to departments.
- Scheduled appointments for clients and coordinated meeting room usage.
- Assisted with administrative tasks such as filing and data entry.
- Greeted customers warmly and made them feel welcome.
Swim Team Coach
Piranhas Aquatics Club
Elk Grove
03.2021 - 08.2023
- Developed training plans to enhance athlete performance and technique.
- Implemented conditioning programs to build strength and endurance in athletes.
- Facilitated team-building activities to promote camaraderie among swimmers.
- Communicated regularly with parents regarding their child's performance and progress.
Lifeguard and Swim Instructor
Cosumnes Service District
Elk Grove
03.2020 - 08.2023
- Responded swiftly to emergencies, providing first aid and rescue services.
- Assisted in training new lifeguards on protocols and emergency procedures.
Education
Associate of Science - Pre-Nursing/Allied Health
Canada College
Redwood City, CA12-2025
Emergency Medical Technician -
Skyline College
12-2025
Skills
- Customer service
- Emergency response
- Team building
- Training new staff
- Appointment scheduling
- Team leadership
- Effective communication
- Phone etiquette
- Exercise planning
- Training exercises
Timeline
Barista
The Press El Granada
05.2024 - 08.2025
Front Desk Receptionist
Oceano Hotel and Spa
07.2023 - 05.2024
Swim Team Coach
Piranhas Aquatics Club
03.2021 - 08.2023
Lifeguard and Swim Instructor
Cosumnes Service District
03.2020 - 08.2023
Associate of Science - Pre-Nursing/Allied Health
Canada College
Emergency Medical Technician -
Skyline College