Carmen Schorn
Fernie,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure Rural and Suburban Mail Carrier position. Ready to help team achieve company goals. Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols.
Overview
25
25
years of professional experience
Work History
Ocre
Canada Post
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Haul Truck Operator
TECK RESOURCES, Elk View Mine
06.2017
- Enhanced operational efficiency by conducting pre-shift inspections and routine maintenance on haul trucks.
- Maintained safety standards with diligent adherence to company policies and procedures during haul truck operation.
- Improved productivity by effectively navigating challenging terrain and adjusting driving techniques accordingly.
- Promoted a safe working environment by actively participating in safety meetings and training sessions.
- Demonstrated adaptability by quickly learning new equipment models as they were introduced into the fleet.
Sales Assistant
Le Grand Fromage
11.2016 - 01.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Camp Chef
Skeena Meadows Wildlife Preserve
09.2016
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Head Chef
Three Bars Ranch
06.2016 - 09.2016
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
Camp Chef
Brinkman & Associates Reforestation Ltd.
04.2016 - 06.2016
- Reduced food waste with strategic menu planning and inventory control techniques.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
Head Chef
Nonstop Ski & Snowboard Adventure
10.2015 - 04.2016
- Enhanced guest satisfaction by consistently delivering high-quality, innovative dishes.
- Maximized profit margins by negotiating with suppliers for competitive pricing on high-quality ingredients.
- Collaborated with the front-of-house team to ensure seamless service and memorable experiences for guests.
- Hired, managed, and trained kitchen staff.
Restaurant Chef/ Manager
Fort Steele Heritage Town
03.2015 - 10.2015
- Enhanced guest satisfaction by creating innovative and visually appealing dishes with fresh ingredients.
- Improved kitchen efficiency by streamlining processes, reducing prep time, and optimizing food storage methods.
- Developed signature recipes that increased brand recognition and customer loyalty to the restaurant.
- Collaborated with front-of-house staff to provide exceptional service, ensuring seamless communication between departments.
- Mentored junior chefs in culinary techniques and proper kitchen etiquette, fostering a supportive team environment.
- Trained new kitchen staff in proper cooking techniques, safety procedures, and sanitation standards.
Manager, Assistant Manager
Elk Valley Pizza Shoppe
07.2011 - 06.2012
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner / Manager
Sinful Sweetness Custom Baking
12.2003 - 04.2011
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Sous Chef
Lizard Creek Lodge
02.2001 - 06.2003
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Pastry Chef
Langara Fishing Lodge
05.1999 - 09.2000
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
Education
College Diploma -
Compu College, Vancouver, Canada
Other -
Whistler, Canada
06.1996
Trade School -
Berufsschule, Immenstadt, Germany
06.1987
High School Diploma -
Berufsaufbauschule, Immenstadt, Germany
06.1985
Skills
- GPS Navigation
- Time Management
- Record Keeping
- Attention to Detail
- Decision Making
- Organizational Skills
Official Language Skills
English, C - Advanced, C - Advanced, C - Advanced, C - Advanced
External Work Experience
- TECK RESOURCES, Elk View Mine, Other, Haul Truck Operator, British Columbia, 06/01/2017, MM/DD/YYYY
- Le Grand Fromage, Retail, Sales Assistant, British Columbia, 11/01/2016, 01/31/2017
- Skeena Meadows Wildlife Preserve, Food Services, Camp Chef, British Columbia, 09/01/2016
- Three Bars Ranch, Food Services, Head Chef, British Columbia, 06/01/2016, 09/01/2016
- Brinkman & Associates Reforestation Ltd., Food Services, Camp Chef, British Columbia, 04/01/2016, 06/01/2016
- Nonstop Ski & Snowboard Adventure, Food Services, Head Chef, British Columbia, 10/01/2015, 04/01/2016
- Fort Steele Heritage Town, Food Services, Restaurant Chef/ Manager, British Columbia, 03/01/2015, 10/01/2015
- Anchor B Ranch, Hospitality/Tourism, Manager, Alberta, 07/01/2012, 10/31/2014
- Elk Valley Pizza Shoppe, Food Services, Manager, Assistant Manager, British Columbia, 07/01/2011, 06/30/2012
- Sinful Sweetness Custom Baking, Food Services, Owner / Manager, British Columbia, 12/01/2003, 04/30/2011
- Lizard Creek Lodge, Food Services, Sous Chef, British Columbia, 02/01/2001, 06/30/2003
- Langara Fishing Lodge, Food Services, Pastry Chef, British Columbia, 05/01/1999, 09/30/2000
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Ocre
Canada Post
05.2023 - Current
Haul Truck Operator
TECK RESOURCES, Elk View Mine
06.2017
Sales Assistant
Le Grand Fromage
11.2016 - 01.2017
Camp Chef
Skeena Meadows Wildlife Preserve
09.2016
Head Chef
Three Bars Ranch
06.2016 - 09.2016
Camp Chef
Brinkman & Associates Reforestation Ltd.
04.2016 - 06.2016
Head Chef
Nonstop Ski & Snowboard Adventure
10.2015 - 04.2016
Restaurant Chef/ Manager
Fort Steele Heritage Town
03.2015 - 10.2015
Manager, Assistant Manager
Elk Valley Pizza Shoppe
07.2011 - 06.2012
Owner / Manager
Sinful Sweetness Custom Baking
12.2003 - 04.2011
Sous Chef
Lizard Creek Lodge
02.2001 - 06.2003
Pastry Chef
Langara Fishing Lodge
05.1999 - 09.2000
College Diploma -
Compu College, Vancouver, Canada
Other -
Whistler, Canada
Trade School -
Berufsschule, Immenstadt, Germany
High School Diploma -
Berufsaufbauschule, Immenstadt, Germany
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