Carmen Post
Cochrane,AB
Summary
Demonstrated proficiency in customer service through effective communication and problem-solving skills, addressing patient inquiries and resolving issues to foster positive relationships. Experience includes assisting customers with prescription refills and over-the-counter medication requests, ensuring a clean and organized pharmacy counter. Collaborated closely with pharmacists to deliver quality care while managing cash transactions accurately and processing payments efficiently. Maintained inventory levels and organized patient profiles, contributing to operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
1972
1972
years of post-secondary education
Work History
Pharmacy Assistant
Ahs
Calgary, Alberta
10.2004 - 07.2023
- Provided exceptional customer service by addressing patient inquiries and resolving issues, fostering positive patient relationships.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Greeted customers upon arrival at the pharmacy counter.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Delivered quality care to customers through close collaboration with pharmacist.
- Answered customer questions about prescribed and OTC medications.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Organized and maintained patient profiles in the computer system.
- Resolved customer complaints promptly in a professional manner.
- Communicated with insurance companies for billing purposes.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Processed medical insurance claims to calculate copayments.
Bakery
Co-op
Calgary, Alberta
09.2002 - 09.2004
- Prepared a variety of baked goods daily, ensuring quality and consistency to meet customer expectations.
- Assisted in maintaining inventory levels by restocking supplies, contributing to uninterrupted bakery operations.
- Monitored equipment performance and reported issues promptly, enhancing operational efficiency and minimizing downtime.
Education
Milford Haven Central School
Pembrokeshire, WalesSkills
- Customer service
- Prescription processing
- Cash handling
- Inventory management
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Pharmacy Assistant
Ahs
10.2004 - 07.2023
Bakery
Co-op
09.2002 - 09.2004
Milford Haven Central School