Carmen Pon
Toronto,ON
Summary
Extroverted and energetic candidate, with over four years of experience in the customer service and restaurant industry. Confident in ability to collaborate with cross-functional teams to solve complex problems with unique solutions. Committed to team improvement and impacting team success. Always welcoming new experiences with questions, a deep passion for learning, and long-term relationship building.
Overview
4
4
years of professional experience
Work History
Hostess
Swiss Chalet
1255 The Queensway, Etobicoke, ON
04.2025 - Current
- Cross-trained to handle different restaurant roles, including bar, to-go stations, and food preparation.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality and preventing overcrowding.
- Happily greeted and seated guests upon arrival, enhancing customer satisfaction
- Reduced wait times by maintaining an organized host stand, including adult and kid menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers by checking on tables, making drinks, cleaning, and rolling utensils, keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Take-out Associate (Closer)
Swiss Chalet
1255 The Queensway, Etobicoke, ON M8Z 1S1
08.2021 - Current
- Confirmed all closing duties are met every shift by leading task allocating, answering questions, and training new workers.
- Collaborated with kitchen staff to ensure timely and accurate hot-food order fulfillment, managing multiple orders simultaneously during busy hours (e.g. holidays, dinner rush).
- Memorized seasonal items, while participating in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing food and beverage transactions, while ensuring customer service standards are met and exceeded happily.
- Developed years-long rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered pick-up and and curbside orders, developing in depth knowledge of restaurant delivery app services such as Uber Eats, Doordash, and Skip the Dishes.
Graphic Designer
Pluto Group
Toronto, ON (Virtual Position)
09.2022 - 01.2023
- Google Trends Marketing Project: Researched Canada’s top searches during the month of October 2022, designing Halloween marketing slides on their social platforms.
- Indeed Global Accounts Project – Designed logo concepts for Indeed’s GA project in collaboration with their design team, strictly following detailed company guidelines.
- Developed infographics to better communicate complex data.
- Achieved consistent look and feel across all company materials, reinforcing brand identity.
Education
High School Diploma -
Western Technical-Commercial School
06-2024
Certificate -
Smart Serve
04-2025
Certificate -
WHMIS
08-2021
Skills
- Strong interpersonal skills
- Highly efficient worker
- Customer service
- Staff coordination
- Relationship building
- Conflict resolution
- Process improvement
- Sales strategies
- Multitasking proficiency
- Quick critical thinking
- Cross-training experience
- Proficient in POS systems
- Experience with Axonify training solutions
- Adobe Creative Suite
- Microsoft Word
- Google Suite
Fluent Languages
English
French
Cantonese
Timeline
Hostess
Swiss Chalet
04.2025 - Current
Graphic Designer
Pluto Group
09.2022 - 01.2023
Take-out Associate (Closer)
Swiss Chalet
08.2021 - Current
High School Diploma -
Western Technical-Commercial School
Certificate -
Smart Serve
Certificate -
WHMIS