Carmen Pang
Saskatoon,SK
Summary
An enthusiastic third year Animal Bioscience student at the University of Saskatchewan who is skilled in customer service, working with a team, and caring for animals. For over 10 years has worked very closely with many different animal species (large, small, exotics, and wildlife). Very eager to learn new skills and puts extra attention to detail in all tasks and projects. Passionate about working with animals and would be happiest and highly motivated in an environment that supports this passion.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Veterinary Medical Center 24-hour Emergency Clinic, WCVM
Saskatoon, SK
05.2022 - Current
- Fielded phone over 150 calls/day from clients, veterinarians, government workers, and rescue organizations
- Maintained office and waiting room, keeping common areas clean and tidy.
- Processed new patients and updated client records with key information using VetNet
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled large sums of money daily, created invoices, trained in Moneris machine use
- Managed multi-line phone system and pleasantly greeted patients.
- Trained in use of VetNet
- Conducted myself professionally in high-stress environment
Wildlife Intern
Living Sky Wildlife Rehabilitation
Saskatoon, SK
05.2021 - 08.2021
- Rotational shift work (AM and PM) in teams, often working 10 hour shifts
- Keeping meticulously clean work environments to ensure good animal and human health
- Cared for 100+ animals per shift
- Handled administrative work including answering phones, filing paperwork, updating animal charts, and performing intakes for patients.
- Assisted in animal euthanasia
- Medicated and fed animals
- Learned proper handling and restraining techniques for wildlife
Production Supervisor
Forever Bee
Okotoks, AB
12.2016 - 01.2020
- Answered phone calls, made appointments, assisted customers with complaints or concerns, recorded orders
- Created, emailed, and printed invoices
- Managed all company social media platforms and made regular posts to keep up customer engagement
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Set and revised production schedules to meet changing demands
- Presented at schools and daycares to educate children about the importance of Honeybees and how they help us
Farm Owner
Forever Homestead, Self Employed
Chestermere, AB
01.2016 - 12.2016
- Cared for animals with special medical needs, including physical/mental disabilities, infections, broken limbs, etc
- Conducted physical exams and other routine health care procedures
- Prioritized animal safety and comfort at all times
- Managed and cared for 300+ animals on a daily basis including chickens, ducks, pigs, goats, cats, and dogs
- Developed and pitched plan for innovative sustainable farm, securing $5,000 in venture capital funding
- Helped advance public knowledge base regarding need for sustainable agriculture practices
- Budgeted equipment purchases and regular repairs
- Engaged face-to-face with customers at local Farmer's Markets
- Designed and maintained website and social media platforms
Education
Bachelor of Science - Animal Bioscience
University of Saskatchewan
Saskatoon, SK04.2024
Skills
- Calm under pressure
- Effective Multitasking
- Business administration
- Workplace safety
- Attention to detail
- File and records management
- Heavy lifting
- Working outdoors
- Adept in hatching egg management
- Clean work environment
Volunteering
- Currently volunteering for 8 hours/week at City Park Vet Clinic in Saskatoon . Tasks include restraining animals for intubation, monitoring during surgical procedures, recovering animals post-operation, drawing vaccinations, updating medical charts, cleaning and sanitizing equipment and work areas, and working closely with veterinary staff.
- Volunteered at Living Sky Wildlife Rehabilitation from January 2021 - May 2021
- Volunteered at Forever Bee for a year in 2016, helping with sales and market set up
- Volunteered stocking shelves at the Okotoks Food Bank in AB for 6 months in 2014
- Dog and Cat caregiver at Heaven Can Wait animal shelter in AB. Volunteered here for a year from 2011-2012
Personal Interests
I enjoy many activities in my free time, some of which include drawing/sketching, painting, piano, board games, reading, and baking/cooking
Timeline
Veterinary Receptionist
Veterinary Medical Center 24-hour Emergency Clinic, WCVM
05.2022 - Current
Wildlife Intern
Living Sky Wildlife Rehabilitation
05.2021 - 08.2021
Production Supervisor
Forever Bee
12.2016 - 01.2020
Farm Owner
Forever Homestead, Self Employed
01.2016 - 12.2016
Bachelor of Science - Animal Bioscience
University of Saskatchewan
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