Carmen Negut
Calgary,AB
Summary
Dynamic leader with a proven track record at Mega Jewelry Inc., adept in relationship building and workforce development. Excelled in driving revenue growth and maximizing profits through innovative strategies and trends analysis. Demonstrated exceptional problem-solving and leadership skills, achieving significant improvements in employee retention and customer satisfaction.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
32
32
years of professional experience
Work History
District Manager
Ricki's, Cleo & Bootlegger.
10.2011 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
Area Manager
Cleo
05.2016 - 08.2016
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Store Manager
Cleo
10.2011 - 05.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Business Owner
I Bambini
04.2004 - 05.2011
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
Operation and Development District Manager
Mega Jewelry Inc.
11.1992 - 12.2003
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
Education
Bachelor of Science - Civil Engineering
University of Bucharest
Bucharest RomaniaSkills
- Leadership skills
- Relationship building and management
- Problem-solving
- Driven and determined
- Entrepreneurial personality
- Budget control
- Profit maximization
- Workforce development
- Trends analysis
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Romanian
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Reading
- Animal Care
Timeline
Area Manager
Cleo
05.2016 - 08.2016
District Manager
Ricki's, Cleo & Bootlegger.
10.2011 - Current
Store Manager
Cleo
10.2011 - 05.2014
Business Owner
I Bambini
04.2004 - 05.2011
Operation and Development District Manager
Mega Jewelry Inc.
11.1992 - 12.2003
Bachelor of Science - Civil Engineering
University of Bucharest
Similar Profiles
Julie TaylorJulie Taylor
Shift Manager at Ricki's and CleoShift Manager at Ricki's and Cleo
Matthew HwangMatthew Hwang
Intern at Ricki's Real Estate & Landscape VenturesIntern at Ricki's Real Estate & Landscape Ventures
Abagail Meier-WittalAbagail Meier-Wittal
Lead Key Holder at BootleggerLead Key Holder at Bootlegger