Carmen Myers
Rancho Santa Margarita
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving and known for maintaining speed and accuracy in high-traffic times.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Dove Canyon Country Club
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing orders and reservation.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
Waitress
Dove Canyon Country Club
07.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Kiscoseniorliving
12.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy and dietary concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Teacher
Kumon Math & Reading Center
03.2021 - 02.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one learning support focused on student progress.
- Assisted in lessons, curriculum and homework planning.
- Monitored and reported student progress and development, offering mentoring as needed.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2021
Skills
- Front Office Management
- Customer Service
- Organizational Skills
- Multitasking
- Problem Solving
- Teamwork Skills
Timeline
Front Desk Receptionist
Dove Canyon Country Club
07.2022 - Current
Waitress
Dove Canyon Country Club
07.2022 - Current
Server
Kiscoseniorliving
12.2021 - 07.2022
Assistant Teacher
Kumon Math & Reading Center
03.2021 - 02.2022
High School Diploma -
Trabuco Hills High School
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