Carmen Martinez
London,ON
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Doubletree By Hilton. Expert in organization and exceptional communication, I excel in fast-paced environments, ensuring top-notch guest experiences through effective teamwork and problem-solving. Skilled in both customer service and operational efficiency, I consistently contribute to positive outcomes and improved service delivery. Always looking for new opportunities, and new experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resturant Server
Doubletree By Hilton
London, ON
01.2023 - Current
- Cultivated warm relationships with customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Banquet Server
Doubletree By Hilton
London, ON
03.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Barista
YOU Made It Cafe
London, ON
01.2022 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
OSSD -
Clarke Road Secondary School
London, ON07.2017
Skills
- Customer Satisfaction
- Organization
- Exceptional communication
- Time Management
- Problem-Solving
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Certification
- WHMIS Certification
- COVID-19 Employee Health and Safety Training
- Workplace Violence and Harassment Training for Employees (Ontario, Animated)
- AODA Customer Service Standards Training (Comprehensive Content, Animated)
- Smart Serve
Timeline
Resturant Server
Doubletree By Hilton
01.2023 - Current
Banquet Server
Doubletree By Hilton
03.2022 - Current
Barista
YOU Made It Cafe
01.2022 - 02.2022
OSSD -
Clarke Road Secondary School