Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carmen MacCalder

Summary

Talented Administrative Professional focused on promoting team adaptability and cohesion. Meticulous attention to detail. Highly skilled at communicating with colleagues, enthusiastic problem solver and talented team player with superior administrative and decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Assistant Project Coordinator

Build 360
10.2023 - Current
  • Conducted research and gathered key information for use in upcoming project planning.
  • Played an integral role in meeting strict deadlines by consistently following up on outstanding tasks with relevant parties.
  • Developed comprehensive minutes from project meetings, fostering clear communication among all parties involved.
  • Contributed to positive client relationships by promptly addressing inquiries and concerns.
  • Promoted a collaborative work environment through open lines of communication with both internal team members and external partners.
  • Supported project teams with timely tracking and reporting of project progress and performance.
  • Improved project efficiency by streamlining communication between team members and stakeholders.
  • Boosted overall team effectiveness through diligent monitoring of task assignments and due dates.
  • Ensured accurate documentation by maintaining organized project files and records.
  • Provided outstanding service to all parties involved with project, promoting effective and lasting business relationships.
  • Coordinated meetings with all pertinent parties and set up remote calls using [Software].
  • Created job files for each project and maintained current data in each file.

Business Analyst

TELUS Communications
06.2021 - 10.2023
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.

Administrative Assistant

TELUS Communications
09.2020 - 06.2021
  • Learned this new role remotely.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Project Administrator

Suncor Energy Services
11.2011 - 04.2016
  • Organized critical documentation for easy access and retrieval, increasing team productivity.
  • Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
  • Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
  • Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Worked with senior management to initiate new projects and assist in various processes.

Education

Administrative Professional

SAIT
Calgary, AB
11.2014

Skills

  • Meeting Coordination
  • Motivational Skills
  • Interpersonal Communications
  • Team Support
  • Software Knowledge
  • Documentation Management
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Relationship Building
  • Team Coordination
  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Schedule & calendar planning
  • Office Administration
  • Information confidentiality
  • Expense Reporting
  • Calendar Management
  • Travel Coordination
  • Advanced MS Office Suite
  • Resourceful
  • Professional and mature

Accomplishments

    Successfully brought a team of engineers from Seoul, Korea to assist on the MacKay River II project, effectively communicating with Immigration and Customs.


    Proficiently managed a team of three directors at one time, coordinating schedules, calendars and providing individual administrative support.


    Successfully organized and invoked a prosperous golf tournament with over 500 entries.



Timeline

Assistant Project Coordinator

Build 360
10.2023 - Current

Business Analyst

TELUS Communications
06.2021 - 10.2023

Administrative Assistant

TELUS Communications
09.2020 - 06.2021

Project Administrator

Suncor Energy Services
11.2011 - 04.2016

Administrative Professional

SAIT

Similar Profiles

CREATE PROFILE
Carmen MacCalder