Carmen Li
San Francisco
Summary
Detail-oriented and compassionate healthcare professional with over five years of experience in patient care coordination and administrative support across clinical and outpatient settings. Comfortable working in fast-paced environments, with a strong understanding of healthcare operations, scheduling, and patient communication. Trilingual in English, Mandarin, and Cantonese, with a commitment to providing accessible and respectful care for diverse populations. Currently pursuing an MBA with the goal of contributing to quality improvement efforts and helping make healthcare systems more efficient and patient-centered. Known for being dependable, thoughtful, and focused on both patient and team needs.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Practice Coordinator, Neurology
University of California, San Francisco
San Francisco
02.2024 - Current
- Collaborated across healthcare departments to support patient care planning, ensuring alignment of core operations with the hospital's strategic objectives.
- Handles administrative functions including physician correspondence, referrals and authorizations, managing CRM communications and APeX in-baskets, calendars and other transcription needs when needed.
- Acts as a liaison between physician and patients in communicating concerns.
- Provides scheduling information, resource coordination, and support to patients before, during and after appointments.
- Provides health education materials including forms, articles and websites to advise the target population of health topics as directed by physicians.
- Adhering to UCSF standards and being sensitive to the needs of patients and staff.
Program Coordinator
Stanford Medical Center
Palo Alto
09.2021 - 01.2024
- Led cross-functional teams to align project goals with organizational strategies.
- Developed project plans to define scope, timeline, and resources needed.
- Coordinated communication among different departments and graduate students to ensure project transparency and support.
Assistant Manager/Barista
Temple Coffee Roasters
Davis
10.2019 - 07.2021
- Delivered exceptional customer service by greeting customers and preparing beverages and food to high standards.
- Proposed and implemented improvements to the cafe's inventory system, effectively reducing inventory loss and minimizing waste.
- Completed 2000-hours of specialized barista training, acquiring skills in operating manual and semi-automatic espresso machines, crafting espresso, creating detailed latte art, and using commercial coffee brewers and bean grinders.
Patient Care Representative
Communicare Health Center
Davis
12.2019 - 06.2021
- Collaborated with various healthcare departments to support patient care planning by aligning core operations.
- Managed patient registration processes, including collecting demographics, payer information, and consent forms.
- Developed standardized templates to address and resolve complaints, thereby increasing consistency and enhancing overall patient care.
- Participated in professional development workshops focused on community development, customer service, and eClinicalWorks, resulting in a deeper understanding of patient care and improved professional skills.
Administrative Coordinator
Dr.Kelly K. Wong Pediatrics
San Francisco
07.2017 - 08.2019
- Managed patient appointments, optimizing providers' schedules to ensure a smooth and efficient patient flow.
- Provided support to physicians with outside services, including teaching and
Education
MBA - Health Administration
University of California, Davis
Davis, CA 09.2023 - 10.2025
Bachelor of Science - Nutritional Science
University of California, Davis
Davis, CA 09.2019 - 06.2021
Skills
- Electronic Health Records (EHR) – APeX, eClinicalWorks
- CRM Management in
- Trilingual: English, Mandarin, Cantonese
- Patient Communication & Education
- Conflict Resolution & Complaint Handling
- Community Outreach & Health Education
- Microsoft Office Suite (Word, Excel, Outlook)
- Notion (for task/project management)
- Budget Management & Forecasting
- Staff Training & Supervision
- Project Management (Operations & Social Media)
Websites
Timeline
Practice Coordinator, Neurology
University of California, San Francisco
02.2024 - Current
MBA - Health Administration
University of California, Davis
09.2023 - 10.2025
Program Coordinator
Stanford Medical Center
09.2021 - 01.2024
Patient Care Representative
Communicare Health Center
12.2019 - 06.2021
Assistant Manager/Barista
Temple Coffee Roasters
10.2019 - 07.2021
Bachelor of Science - Nutritional Science
University of California, Davis
09.2019 - 06.2021
Administrative Coordinator
Dr.Kelly K. Wong Pediatrics
07.2017 - 08.2019