Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carmen Kaufman

Vancouver

Summary

Driven professional with a proven track record in customer service and support, demonstrated at Destinations North America Inc. by enhancing company reputation through exceptional service. Skilled in AutoCAD, adept at problem-solving, and experienced in boosting sales and team performance. Achieved significant advancements in customer satisfaction and operational efficiency. Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

13
13
years of professional experience

Work History

Meet and Greet Representative

Destinations North America Inc.
04.2024 - 09.2024
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Responded to customer questions in person regarding schedules, check in,check out, visas, transportation and luggage locations and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Restaurant Manager

Don Ceviche
06.2022 - 11.2023
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
  • Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.

Sales Associate

Home Depot
04.2011 - 05.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Culinary Arts And Administration

San Martin Culinary School
Lima, Peru

Certificate of Technical Studies - Architecture - Project And Facility Management

Brighton College
Burnaby, BC

Ph.D. - Architecture And Urbanism

University Ricardo Palma
Lima, Peru

Skills

  • Goal-oriented mindset
  • Customer Service and support
  • Problem-solving abilities
  • AutoCAD proficiency
  • SketchUp proficiency
  • Revit
  • Pre-shift walk-through
  • Employee Scheduling

Languages

Spanish
Native or Bilingual
Italian
Native or Bilingual
English
Professional Working

Timeline

Meet and Greet Representative

Destinations North America Inc.
04.2024 - 09.2024

Restaurant Manager

Don Ceviche
06.2022 - 11.2023

Sales Associate

Home Depot
04.2011 - 05.2022

Culinary Arts And Administration

San Martin Culinary School

Certificate of Technical Studies - Architecture - Project And Facility Management

Brighton College

Ph.D. - Architecture And Urbanism

University Ricardo Palma
Carmen Kaufman