Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Carmen Jeffery

Calgary,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Received the honor of the award of convention finalist - a cruise recipient with RBC.

Won several quarterly winners, proven results client satisfaction.

Overview

31
31
years of professional experience

Work History

Board Member

Canadian Sarcoidosis Org
Calgary, AB
08.2020 - Current
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Attended monthly meetings to discuss progress and future initiatives.

Client Advisor

RBC Royal Bank of Canada
Calgary, AB
08.1993 - 07.2023
  • Provided customer service to clients, including answering questions and resolving issues.
  • Developed relationships with clients through regular communication and follow-up.
  • Identified client needs and provided tailored solutions.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Trained new staff members on customer service protocols and procedures.
  • Maintained up-to-date knowledge of company policies related to customer service practices.
  • Advised clients on product features and benefits best suited for their individual needs.
  • Processed payments accurately and efficiently according to established guidelines.
  • Managed customer complaints effectively by utilizing problem solving skills.
  • Provided technical support when necessary in order to resolve customer queries quickly.
  • Provided information to customers and clients on account status' and balances.
  • Resolved issues for banking customers and provided operational support.
  • Kept confidential client information properly protected and only used for official purposes.

Education

High School Diploma -

Bishop Carroll High School
Calgary, AB
06-1972

Some College (No Degree) - Therapeutic Recreation

Mount Royal University
Calgary, AB

Skills

  • Fundraising Oversight
  • Policy Development
  • Operational Review
  • Operations Management
  • Customer Satisfaction
  • Customer Retention
  • Positive And Professional
  • Customer-Focused
  • Active Listening
  • Strong Work Ethic
  • Resolving Conflicts

Websites

References

References available upon request.

Timeline

Board Member

Canadian Sarcoidosis Org
08.2020 - Current

Client Advisor

RBC Royal Bank of Canada
08.1993 - 07.2023

High School Diploma -

Bishop Carroll High School

Some College (No Degree) - Therapeutic Recreation

Mount Royal University

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Carmen Jeffery