Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carmen Igihozo

Gatineau,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Prepose(e)aux beneficiare

CHSLD PIE XII
12.2022 - 10.2023
  • Provided care for patients at all times, assisted them in their daily routines and collaborated closely with nurses.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Representative

RBC Royal Bank
01.2023 - 05.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for clients to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team's collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for customers.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Customer Service Representative

RBC Royal Bank
01.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

receptionist

Hall of fades
01.2021 - 11.2022
  • Managed calls, bookings and processing customer's payments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

customer service representative

Scotia bank
12.2019 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High school diploma -

Excella high school
Kigali, Rwanda
12.2026

Some College (No Degree) -

Columbia College
Vancouver, BC

Skills

  • Followed company procedures, ensured customer satisfaction as the number one priority
  • Multitasked in various positions as needed
  • Able to pay attention to details and maintain accuracy in administrative tasks such as data entry, records and document management

Certification

  • PDSB & RCR(first aid)
  • PSW
  • IGCSE

Languages

English
French
Kinyarwanda
Swahili

Timeline

Customer Representative

RBC Royal Bank
01.2023 - 05.2023

Customer Service Representative

RBC Royal Bank
01.2023 - 04.2023

Prepose(e)aux beneficiare

CHSLD PIE XII
12.2022 - 10.2023

receptionist

Hall of fades
01.2021 - 11.2022

customer service representative

Scotia bank
12.2019 - 02.2020

High school diploma -

Excella high school

Some College (No Degree) -

Columbia College

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Carmen Igihozo