Carmen Igihozo
Gatineau,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prepose(e)aux beneficiare
CHSLD PIE XII
12.2022 - 10.2023
- Provided care for patients at all times, assisted them in their daily routines and collaborated closely with nurses.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Representative
RBC Royal Bank
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for clients to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team's collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for customers.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Customer Service Representative
RBC Royal Bank
01.2023 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
receptionist
Hall of fades
01.2021 - 11.2022
- Managed calls, bookings and processing customer's payments.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
customer service representative
Scotia bank
12.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High school diploma -
Excella high school
Kigali, Rwanda12.2026
Some College (No Degree) -
Columbia College
Vancouver, BCSkills
- Followed company procedures, ensured customer satisfaction as the number one priority
- Multitasked in various positions as needed
- Able to pay attention to details and maintain accuracy in administrative tasks such as data entry, records and document management
Certification
- PDSB & RCR(first aid)
- PSW
- IGCSE
Languages
English
French
Kinyarwanda
Swahili
Timeline
Customer Representative
RBC Royal Bank
01.2023 - 05.2023
Customer Service Representative
RBC Royal Bank
01.2023 - 04.2023
Prepose(e)aux beneficiare
CHSLD PIE XII
12.2022 - 10.2023
receptionist
Hall of fades
01.2021 - 11.2022
customer service representative
Scotia bank
12.2019 - 02.2020
High school diploma -
Excella high school
Some College (No Degree) -
Columbia College