Carmen Hu
Kelowna,BC
Summary
Dynamic and detail-oriented professional with experience at Starbucks, excelling in high-pressure environments. Proven ability to manage time effectively while delivering exceptional customer service. Strong communicator and adaptable team player, skilled in multitasking and creating custom beverages, ensuring customer satisfaction during peak hours. Committed to fostering positive work environments.
Overview
4
4
years of professional experience
Work History
University Dining Worker
University of Puget Sound
01.2023 - 12.2023
- Committed 9 to 12 hours each week to scheduled duties.
- Gained experience in multiple work environments through shift rotations.
- Elevated skill level in managing food.
- Mastered techniques to handle busy meal times with reduced stress.
Volunteer
Content Creator
01.2020 - 08.2023
- Contributed 20 hours per week to volunteer activities throughout the quarantine in 2020.
- Gained leadership experience by partially leading a creative project.
- Collaborated with other volunteers to create a positive work environment.
Barista
Starbucks
01.2022 - 12.2022
- Sustained workload of about 20 hours per week consistently.
- Adept at overseeing operations in both café and drive-thru contexts.
- Memorized over 25 menu items and created custom drinks for 70 to 200 customers per shift.
- Happily fulfilled customer orders, including hot and cold drinks, seasonal offerings, and over 30 food items.
- Provided friendly customer service, all while remaining calm during periods of high volume.
Education
Bachelor of Arts -
University of British Columbia
06.2025
High School Diploma -
Southpointe Academy
01.2022
Skills
- Proficiency in organizational and time management skills
- Exceptional communication and adaptability
- Capacity to excel both independently and collaboratively within a team
- Strong attention to detail and adept at multitasking
- Quick adaptation to new environments and diverse groups
Volunteer Experience
Volunteer, Engaged in various volunteer activities during the quarantine period.
Languages
- English, Fluent
- Mandarin, Proficient in comprehension, moderate in speaking proficiency
- French, Basic understanding, limited speaking ability
Timeline
University Dining Worker
University of Puget Sound
01.2023 - 12.2023
Barista
Starbucks
01.2022 - 12.2022
Volunteer
Content Creator
01.2020 - 08.2023
Bachelor of Arts -
University of British Columbia
High School Diploma -
Southpointe Academy
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