Carmen Herrera
Temecula,CA
Summary
Reliable worker prepared to take on a new role who has focused on developing emotional, social and life skills to youth. Strengths include communication, activity planning and problem solving. Well-versed in working with juvenile offenders to rehabilitate and meet probationary requirements. Currently, a case manager who assists in a diversion program making sure juvenile offenders receive the services needed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Diversion Case Manager
Escondido Education Compact
08.2021 - Current
- Referred families to shelters, legal resources and educational programs or rehab facilities.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed and created programs for youth and monitored effectiveness against individual participant needs.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Created curriculum for elementary and middle school to facilitate groups specifically for middle school and high school aged girls.
- Facilitated groups with Escondido Union school District.
- Facilitated multiple drug and alcohol workshops for both middle school and high school students (Cannabis Abuse Project).
Program Coordinator
Escondido Education Compact
08.2021 - Current
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Conducted community workshops to promote different programs and educate public on available services.
- Conducted weekly check ins with families to provide any additional services
Youth Coach
Escondido Educational Compact
08.2019 - 08.2021
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Provided homework assistance to youth, helped prepare for tests and signed off on projects and assignments.
- Facilitated Girl's Group and Youth Council to teach leadership skills.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Efficiently wrote case notes and met deadlines.
Education
Bachelor of Arts - Criminology and Justice Studies
California State University
San Marcos, CA06.2019
High School Diploma -
Otay Ranch High School
San Diego, CA06.2015
Skills
- Mentoring and coaching
- Activity planning skills
- Suicide prevention
- Effective customer and client communication
- Exceptional time management and organizational skills
- Group Facilitation
- Proficient in Microsoft Word
- Trauma-Informed Care
Certification
- California Child Abuse Mandated Reporter Training
- Criminal Justice Information Services - Security and Privacy Training
- Foster Youth Bill of Rights and Reasonable and Prudent Parent Standard Training
- One Circle Foundation (Girls Circle Facilitation and Mother/Daughter Facilitation).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Diversion Case Manager
Escondido Education Compact
08.2021 - Current
Program Coordinator
Escondido Education Compact
08.2021 - Current
Youth Coach
Escondido Educational Compact
08.2019 - 08.2021
Bachelor of Arts - Criminology and Justice Studies
California State University
High School Diploma -
Otay Ranch High School