Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmen Heredia

Santa Maria

Summary

Dedicated customer service professional with a strong focus on problem-solving and team management. Committed to maintaining high-quality standards while training new staff to deliver exceptional service. Hard working employee. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
2024
2024
years of post-secondary education

Work History

Miniso

Vanessa
Santa Maria
01.2025 - Current

•Supervised daily operations, ensuring with company polices and procedures.

•Trained and mentored team members on product knowledge and customer service excellence.

• Maintenance a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

•Trained new employees and delegated daily tasks and responsibilities.

• Completed cash and credit transactions accurately using pos.

• Coordinate inventory management , optimizing stock levels to reduce waste and enhance sale.

Baskin-Robbins

Carolina Vega
Santa Maria
06.2021 - 05.2025
  • Provided helpful customer service support.
  • Trained new staff on operational procedures and customer service best practices.
  • Maintained quality control standards by regularly checking product freshness and presentation.

Education

Medical Assistant -

San Joaquin Valley College
Santa Maria, CA
01.2022 - 12.2023

Santa Maria High School
Santa Maria, CA

Skills

  • Customer service
  • Quality control
  • Inventory management
  • Cash handling
  • Problem solving
  • Team management
  • Time management
  • Visual merchandising
  • Food safety
  • Employee training
  • Verbal communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Miniso

Vanessa
01.2025 - Current

Medical Assistant -

San Joaquin Valley College
01.2022 - 12.2023

Baskin-Robbins

Carolina Vega
06.2021 - 05.2025

Santa Maria High School
Carmen Heredia