Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Guerrero

Fullerton

Summary

Dependable Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

16
16
years of professional experience

Work History

PST Specialist

LabCorp
07.2024 - Current
  • Enhanced customer satisfaction by swiftly resolving technical issues and providing exceptional support.
  • Manually Enter Dr's Lab Orders .
  • Verify Insurance Eligibilty.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Verified patients' identification for proper sample collection.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Reviewed and processed requisitions for laboratory tests.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Maintained up-to-date knowledge on industry trends and best practices in order to provide expert guidance and recommendations to clients.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Process billing information and collect payment's when required.
  • Perform data entry for Patients in accuart and timely manner.
  • Ability to work under minimal supervision and Independtly

Travel Phlebotomist

Atria Mobile Blood Draws
04.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Verified patients' identification for proper sample collection.
  • Reviewed and processed requisitions for laboratory tests.

CSR

CalOptima Health
07.2023 - 01.2024
  • Assist Providers with Member Eligibility and Benefits Through DCHS Medi-Cal Provider System, HMO, PPO, Medicare
  • Assist Providers in Search of A Provider or Facility that meets Member's Health Network and Outside Network Needs
  • Assist Providers with routing calls to Proper Departments
  • Assist Providers With Questions They May Have On Behalf Of the Member's
  • Assist Providers Scheduling Interpreter Requests for Member's
  • Maintain Productivity And Quality Standards
  • Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
  • Assist Providers with Communicating to Other Departments to Resolve issues they may Via Email.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Medical examiner

Apps ParaMedical Services
10.2022 - 11.2023
  • Mobile Phlebotomist
  • Performed Medical Exams
  • Verify Clients Demographics
  • Performed Health History
  • Performed Vital Signs
  • Obtain Specimen, Blood, Urine, Saliva
  • Processed Specimen And Proper Labeling Documentation For Laboratory
  • Strong Communication Skills With Clients
  • Flexible with shifts
  • Reliable Transportation to Perform Job duties.

Phlebotomy

Covid Clinic
01.2021 - 02.2021
  • Patient Registration In A Computer System
  • Assist with Billing
  • Calibrate Machines At Start Of The Day, Maintain Cleaning Log
  • Maintain A Clean And Safe Environment
  • Email Results to Patients In A Computer System
  • Performed Blood Sample (SST) from patients To Test For Covid-19 Virus Antibodies
  • Prepare Sample Tube For Laboratory (LabCorp)
  • Performed Nose Swabs
  • Processed Assure COVID-19 IgG/IgM Rapid Test (antibody test) Finger Stick
  • Processed Access Bio, Inc Care Start COVID-19 Antigen Test
  • Processed COVID-19 Antigen + Flu Combo Test-Test for COVID-19, Influenza A, Influenza B (Processed Through SOFIA Machine)
  • Processed Rapid Covid-19 Molecular NAAT Test (Processed Through ABBOTT Machine)
  • Processed Rapid RT-PCR COVID-19 Test (Processed Through ACCULA Machine).

Charge Phlebotomy Technician

American Red Cross Blood Services
03.2009 - 01.2020
  • Mobile Phlebotomist
  • Inspect The Site Properly To Run A Blood Drive, Ensure It Is Free Of Hazardous Spills, Free From Insects That Could Potentially Harm Products
  • Ensure The Safety Of Staff Members and Donors
  • Manage Blood Drives And Donor Flow, Delegate Tasks To Staff Members To Ensure Optimal Productivity Is Being Followed For The Day
  • Accurately Record The Donor Flow On Op Record To Keep Track Of Donors Donation For The Day
  • Answer Questions for Process Support In Regard To Procedures and Problem Reports
  • Report to District Manager Of Potential Issues Regarding, Missing Staff, Missing Equipment, Donor Concerns, Meeting Goals and Submitting End of Day Report
  • Ensure Donor Safety By Recognizing Signs Of Adverse Reactions And Donor Recovery
  • Ensure Good Customer Service And Professionalism at all times
  • Observed Staff, Ensure Procedures Are Being Followed
  • On Job Instructor, Trained New Hires
  • Obtain Donor's Demographics Information and Update Information
  • Performed interviews with Donors Regarding Medical Questionnaire and Health Status
  • Performed Vital Signs Such As Blood Pressure, Pulse, Temperature and Hemoglobin
  • Performed Blood Smears For Blood Typing
  • Register Donors In A Computer System for General And Special Donations
  • Performed Phlebotomy For Allogeneic Whole Blood, Directed Whole Blood
  • Utilize A Computer System To Perform Quality Control
  • Processed And Shipped Allogeneic Units (Whole Blood, Double Red Cells, Plasma) And Test Tubes Using Computer System For Laboratory
  • Convert Donors Into Other Donations Base On Blood Types
  • Reliable Transportation to Perform Job
  • Ability to lift 25-50 lbs
  • Follow CGMP Regulations.

Education

BLS-American Red Cross

High School Diploma -

Santa Ana High School

Phlebotomy -

Phlebotomist Training Specialist
08.2020

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • HIPAA Compliance
  • Patient support
  • Data Entry
  • Customer Service
  • Goal Minded
  • Appointment Scheduling

Timeline

PST Specialist

LabCorp
07.2024 - Current

Travel Phlebotomist

Atria Mobile Blood Draws
04.2024 - Current

CSR

CalOptima Health
07.2023 - 01.2024

Medical examiner

Apps ParaMedical Services
10.2022 - 11.2023

Phlebotomy

Covid Clinic
01.2021 - 02.2021

Charge Phlebotomy Technician

American Red Cross Blood Services
03.2009 - 01.2020

High School Diploma -

Santa Ana High School

Phlebotomy -

Phlebotomist Training Specialist

BLS-American Red Cross

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Carmen Guerrero