Carmen Gomez
San Bernardino,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Director of Ecommerce
DWK CORP
11.2020 - Current
- Identified trends, areas of opportunity, scale and potential improvements to drive ongoing business vision and optimization.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Continually maintained and improved company's reputation and positive image in markets served.
E-commerce Manager
HP CRAFTS
01.2016 - 03.2020
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content, and user experience.
Assistant Manager
Spicy Lingerie
03.2013 - 11.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Answered over 50 calls per shift, emails & chat to meet fast-paced customer service demands.
Sales Associate
Machi Footwear
04.2010 - 02.2013
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Worked with customer service to handle escalated customer issues.
- Answered customers' questions and providing exceptional customer service.
Medical Biller
Lab Corp
02.2008 - 03.2010
- Filed and updated patient information and medical records.
- Adhered to established standards to safeguard patients' health information.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
Education
High School -
Pacific High School
San Bernardino, CA06.2003
Skills
- Amazon, Ebay, Etsy, Walmart platform knowledge
- Complaint resolution
- Client Support
- Strong interpersonal skills
- Medical terminology
- Patient confidentiality
- Escalation management
- LiveChat
- Customer correspondence
Languages
Spanish
Native or Bilingual
Timeline
Director of Ecommerce
DWK CORP
11.2020 - Current
E-commerce Manager
HP CRAFTS
01.2016 - 03.2020
Assistant Manager
Spicy Lingerie
03.2013 - 11.2015
Sales Associate
Machi Footwear
04.2010 - 02.2013
Medical Biller
Lab Corp
02.2008 - 03.2010
High School -
Pacific High School
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