Summary
Overview
Work History
Education
Skills
Hobbies
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Carmen Gauvreau

Saskatoon,Canada

Summary

Process Lead (Management) at PetSmart with a proven track record in client support and safety compliance. Expert in cross-functional collaboration and data management, I successfully trained teams to enhance operational efficiency, achieving a culture of accountability. My strong scientific communication skills fostered community relations and improved customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Process Lead

PetSmart
Saskatoon, Saskatchewan
11.2024 - Current
  • Led daily operational processes ensuring store compliance with corporate policies, safety protocols, and municipal regulations, fostering a safe and welcoming environment for customers, staff, and visiting animals.
  • Maintained a highly visible presence on the sales floor to proactively identify safety hazards, policy violations, or escalating situations, addressing them promptly and diplomatically.
  • Coordinated with management team, vendors, and local partners to resolve issues impacting store operations, security, or community relations.
  • Trained and coached team members on operational standards, safety procedures, and customer service best practices, promoting a culture of accountability and professionalism.
  • Managed incident reports and documented safety or compliance issues for follow-up, ensuring accurate records for internal review and external audits.
  • Acted as a first point of contact for customer concerns, mediating disputes, and providing guidance or referrals to appropriate resources, including local animal welfare agencies.

Laboratory Technician

Bold Growth
Saskatoon, Saskatchewan
06.2024 - 11.2024
  • Ensured strict compliance with regulatory standards and safety protocols while conducting laboratory processes in a secure, high-accuracy environment.
  • Monitored operations for hazards or deviations, documenting incidents and initiating corrective actions to maintain quality and safety.
  • Collaborated with cross-functional teams to meet production goals, troubleshoot issues, and uphold operational integrity.
  • Maintained precise records and chain-of-custody documentation for samples, supporting accountability and audit readiness.

Laboratory Technician Intern

Saputo
05.2023 - 08.2023
  • Maintained high accuracy in test results by adhering to strict quality control protocols
  • Performed microbial testing and ensured product safety through aseptic techniques
  • Cleaned and calibrated laboratory instruments to uphold operational standards
  • Documented procedures, logged data, and ensured traceability across testing workflows
  • Collaborated with interdisciplinary teams including engineers and administrators to enhance lab efficiency and communication

Veterinary Receptionist Intern

Western College of Veterinary Medicine
04.2022 - 11.2022
  • Served as first point of contact for patients and their families
  • Handled high-volume phone inquiries and appointment coordination
  • Educated clients on follow-up care and treatment protocols

Wildlife Rehabilitation Intern

Living Skies Wildlife Rehabilitation
04.2021 - 08.2021
  • Assisted with rehabilitation of wildlife, including feeding, administering medication, and monitoring animal health.
  • Assisted in the humane euthanasia of wildlife Collaborated with veterinarians to create species-specific diets and treatment plans for injured animals, achieving high release success rates.
  • Educated the public on wildlife conservation through engagement and informational materials.

Production Supervisor

Forever Bee
01.2016 - 01.2020
  • Supervised production processes, ensuring safety protocols were followed and quality standards were met.
  • Led a team of associates in maintaining productivity, meeting or exceeding all production targets.
  • Built relationships with local landowners to secure optimal locations for apiaries, boosting honey production and colony health.

Education

Bachelor of Science - Animal Bioscience

University of Saskatchewan
Saskatoon, SK
05-2024

Skills

  • Client support and success
  • User training and onboarding
  • Relationship management
  • User research and insights
  • Scientific communication
  • Cross-functional collaboration
  • Technical proficiency
  • Data management and tracking
  • Environmental knowledge

Hobbies

Enjoys painting, gardening, animal care, and participating in team-oriented board games such as Dungeons & Dragons.

Affiliations

  • Painting
  • Gardening
  • Animal Care
  • Team sports and boardgames

Accomplishments

  • Recognized for outstanding customer communication and education though Petsmart performance reviews

Certification

  • Forklift Certification training completed July 2025

Languages

English
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Process Lead

PetSmart
11.2024 - Current

Laboratory Technician

Bold Growth
06.2024 - 11.2024

Laboratory Technician Intern

Saputo
05.2023 - 08.2023

Veterinary Receptionist Intern

Western College of Veterinary Medicine
04.2022 - 11.2022

Wildlife Rehabilitation Intern

Living Skies Wildlife Rehabilitation
04.2021 - 08.2021

Production Supervisor

Forever Bee
01.2016 - 01.2020

Bachelor of Science - Animal Bioscience

University of Saskatchewan

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Carmen Gauvreau