Carmen Gagnon
Barrie,ON
Summary
Organized and dependable Training Manager successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with extensive leadership experience in team development, process and productivity initiatives and performance management.
Overview
1
1
year of professional experience
Work History
Field Training Manager
PENN. Penningtons / Reitmans Canada Ltd
10.2023 - Current
- Drive sales through our OSL leadership program, by creating daily plans based on priorities including zoning and tasking directed by the needs of the business
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Delivering exceptional visual execution including adaptations, store standards and maintaining a clean and organized retail space for customers
- Champion customer-centric initiatives to improve customer satisfaction and fostered a customer-centric culture within the team
- Resolved customer complaints with compassion and understanding, while consistently reinforcing the importance of empathy and patience in all interactions with team
- Improved employee performance by developing and implementing comprehensive action plans including accountability through performance management
- Champion the adoption of new technology platforms to facilitate learning and provide continued accessibility to support teams across the district
- Established strong relationships with managers and teams to align sales objectives, new operational objectives and training initiatives
- Assisted in onboarding new managers and provide effective leadership techniques for handling challenging situations to existing managers, which contributes to the development of well-rounded retail professionals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to strategic planning by providing valuable insights on customers buying trends and product feedback
- Contributed to streamlining and improvement of campus onboarding process and interview documents by providing insight and practical experience
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they are introduced.
- Asked to be Knowledge Guru for the deployment of UKG ( scheduling and time management tool) and ThinkTime (task management tool)
Education
Associate of Applied Science - Civil Engineering Technology
Geogian College
Barrie, ON06.1996
Associate of Applied Science - Geotechnical Engineering Technologist
Sir Sandford Fleming College
Lindsay, ON06.1993
Skills
- Exceptional Communicator
- Adaptability and Flexibility
- Problem-solving abilities
- Coaching and Mentoring
- Strategic thinker
Timeline
Field Training Manager
PENN. Penningtons / Reitmans Canada Ltd
10.2023 - Current
Associate of Applied Science - Civil Engineering Technology
Geogian College
Associate of Applied Science - Geotechnical Engineering Technologist
Sir Sandford Fleming College