Carmen Delgado
Ivanhoe
Summary
Detail-oriented technical support specialist with a strong background in problem-solving and customer service. Adept at training team members and resolving complex issues to enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Communications System Specialist
U.S. Army National Guard
Fresno
04.2025 - Current
- Supported system operations and troubleshooting for military communication systems.
- Provided technical assistance to system users by responding to inquiries, troubleshooting problems, and resolving issues.
- Assisted in maintaining and updating software applications for mission readiness.
- Participated in training sessions to enhance technical knowledge and skills.
General Merchandiser
Target
Visalia
02.2024 - 03.2025
- Guided customers in product selection and addressed inquiries, enhancing overall shopping experience.
- Stocked shelves efficiently, ensuring products were organized and accessible.
- Ensured cleanliness and organization of sales floor and stockroom, facilitating efficient customer access to products.
- Collaborated with team members to execute seasonal merchandising displays.
- Participated in training new team members on operational procedures and standards.
- Assisted customers with product selection and answered inquiries about product features.
- Addressed and resolved customer complaints regarding merchandise returns or refunds, improving customer satisfaction.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Fulfillment Associate
JCPenney
Visalia
01.2018 - 04.2024
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Processed and packaged customer orders efficiently for timely shipping.
- Collaborated with team members to achieve accurate and timely order fulfillment.
- Filled orders according to defined standards using standard picking system.
- Accepted, processed and quickly filled orders.
- Packed merchandise securely for delivery and transported items to designated delivery area.
- Located merchandise from shelves and storage areas to fill orders.
- Assisted in sorting incoming shipments, verifying products against purchase orders.
- Conducted quality checks on merchandise before dispatching to customers.
- Trained new hires on fulfillment procedures and safety protocols to ensure compliance and efficiency.
- Maintained cleanliness and organization of workspaces to enhance productivity.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Communicated with supervisors regarding inventory discrepancies and operational needs.
- Processed returns following established procedures and guidelines.
- Resolved order issues, including missing or incorrect items, enhancing customer satisfaction.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Education
Associate of Arts - Elementary Teaching
College of The Sequoias
Visalia, CA06-2022
Skills
- Network configuration
- Communication protocols
- System troubleshooting
- Technical support
- Software maintenance
- Problem solving
- Team collaboration
- Client relations
- Effective communication
- Employee training
- Multitasking
- Professionalism
Languages
Spanish
Native/ Bilingual
Certification
Child Development
Timeline
Network Communications System Specialist
U.S. Army National Guard
04.2025 - Current
General Merchandiser
Target
02.2024 - 03.2025
Fulfillment Associate
JCPenney
01.2018 - 04.2024
Associate of Arts - Elementary Teaching
College of The Sequoias