Carmen De Leon Ochoa
Mississauga,ON
Summary
Dynamic professional with a proven track record at Bomben Plumbing and Heating LTD, excelling in customer service and problem-solving. Enhanced client relations and streamlined inventory management, demonstrating leadership and effective time management. Skilled in budgeting and adept at fostering teamwork, I significantly contributed to efficient project completion and client satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant
Bomben plumbing and heating LTD
Toronto, Ontario
01.2024 - Current
- Provided plumbers with additional support for plumbing system installations.
- Assisted with client relations, customer service.
- Inventory management: ordered supplies, kept track of daily tools.
- Improved client relationships through a professional demeanor while working in customers' homes or businesses.
- Assisted the lead plumber with complex repairs, resulting in efficient project completion.
- Simplified inventory management by organizing and stocking tools and materials, reducing downtime during jobs.
- Maintained accurate records of all completed tasks to ensure proper billing and documentation for clients.
Caregiver
Caregivers
01.2019 - 12.2023
- Provided compassionate care and support for the elderly.
- Enhanced patient comfort by providing attentive care, addressing individual needs, and preferences.
- Assisted with daily needs, walks, and transportation.
- Engaged patients in meaningful conversation, socialization, and activity, while providing personal care assistance.
- Cleaned and disinfected the client's room, keeping the area tidy, and prepared healthy meals to support the client's nutritional needs.
- Assisted with feeding, and monitored intake to help patients achieve nutritional objectives.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
Bank Clerk
Bank of Guatemala
01.2010 - 12.2012
- Reduced errors in cash handling through meticulous attention to detail, and adherence to policies.
- Streamlined workflow by effectively organizing documents, files, and reports for easy access.
- Adhered to strict safe deposit box operations and guidelines.
- Organized over 200 customer transaction receipts to ensure fulfillment.
- Assisted the supervisor with audits and daily vault balances.
- Executed strict opening and closing procedures to protect 15 employees and bank assets.
- Increased customer satisfaction by providing efficient, accurate transaction processing.
- Developed positive relationships with customers, fostering loyalty and trust in the bank's services.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
Education
Business comm Tech-Digital Environment -
Burnhamthorpe Collegiate Institute
12.2024
Grade 10 English, Academic -
Burnhamthorpe Collegiate Institute
12.2024
Business Admistration -
University
Guatemala city12.2010
Accounting Degree -
College
Guatemala city12.2009
Typewriting course -
Guatemala city12.2006
Skills
- Time management
- Customer service
- Budgeting and Cost Analysis
- Problem solving
- Teamwork
- Communication
- Leadership
- Administrative duties
- Documentation and filing
References
Available upon request
Awards
Certificate of Recognition, 2024, Burnhamthorpe Collegiate Institute
Timeline
Assistant
Bomben plumbing and heating LTD
01.2024 - Current
Caregiver
Caregivers
01.2019 - 12.2023
Bank Clerk
Bank of Guatemala
01.2010 - 12.2012
Business comm Tech-Digital Environment -
Burnhamthorpe Collegiate Institute
Grade 10 English, Academic -
Burnhamthorpe Collegiate Institute
Business Admistration -
University
Accounting Degree -
College
Typewriting course -
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