Carmen Joan Cutajar
Etobicoke
Summary
Highly capable and experienced administrator with 18 years of professional experience in office administration, customer service, and financial operations. Versatile in performing multiple roles affecting every area of office administration, from daily communications, operations, and reporting, to forecasting expenses, ordering supplies, and managing budgets. Familiar with maintenance requirements, addressing customer concerns, and providing support to staff in key areas, such as event planning and meticulous booking of travel arrangements.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
Work History
Customer Care Representative
Frendel Kitchens Ltd.
Mississauga
10.2023 - 01.2025
- As a Customer Service Representative, I do Work Orders sent from the builders, signing off Work orders which have been completed using Sequence ERP.
- Preparation of Purchase Orders for replacement or replacement of damaged parts.
- Scanning completed work orders to the builders upon signing off the completion of the work.
- Making appointments with either the builder (key access) or with the new homeowner.
Office/Plant Manager
Battenfeld Grease
Etobicoke
07.2022 - 10.2022
- Manage office, maintain office supplies.
- Update database Systems.
- Check released products for production, packaging, and shipping of orders.
- Prepare Bill of Lading.
- Manage the plant & workers, being available to assist and help on the packaging/processing line as needed.
- Work in the Lab to analyze grease and check its strength and weaknesses under working conditions before the grease is released for production.
- Purchasing, accounting, proficient in Microsoft Office.
Customer Home Care Advisor
Furnace King Home Services
Mississauga
03.2021 - 10.2022
- Booking Service & Maintenance Calls.
- Collecting payments for outstanding invoices.
- Selling Maintenance & Protection Plans, HEPA Filtration Systems and 'Aprilaire Humidifiers'.
- Input payments for services rendered.
- Collection calls.
- Organizing technicians for follow-up repairs and parts replacement.
- Help customers with any issues.
Faculty Receptionist/Office Admin - Faculty of Nursing
University of Toronto, St. George
Toronto
03.2010 - 02.2020
- Company Overview: Leading public research University founded in 1827.
- Served as initial face to face representative at Bloomberg Faculty of Nursing to visitors and students.
- Carried out daily administrative office functions, office supply ordering, and document photocopying and faxing, as well as answering/responding to phone calls and emails.
- Handled scheduled maintenance of office equipment, and coordinated vending for office supplies.
- Leading public research University founded in 1827.
- Deconflicted faculty, staff, and student facility room requests and A/V equipment lending.
- Support for events such as orientation planning, awards ceremonies, and student reunions.
- Oversaw transition to new methods of mail distribution for over 100 staff mailboxes.
- Managed outgoing and incoming courier mail.
- Ensured proper distribution of locker facilities and locks for undergraduates.
Office Administrator, Department of Chemical & Physical Sciences
University of Toronto, Mississauga
Mississauga
02.2006 - 03.2010
- Company Overview: The satellite campus of University of Toronto founded in 1967.
- Performed daily office functions within department, as well as office supply ordering, maintenance, and emailing/photocopying documents and faxes.
- Scheduled use of facilities, especially classrooms and conference rooms, and monitored key/key-fob access to various offices.
- Utilized FIS software to track invoices and reimbursements and initiated work orders and service and maintenance requests on behalf of department leadership.
- The satellite campus of University of Toronto founded in 1967.
- Consulted by faculty members when preparing dossiers for Tenure and promotion applications.
- Organized job postings and applications for department faculty positions and arranged travel and hotel bookings for several candidates and new hires, as well as visitors.
Office Assistant, Parking Services
University of Toronto, Mississauga
Mississauga
05.2005 - 01.2006
- Oversaw parking permit sales and special event passes for different campus departments.
- Functioned as an information services expert for faculty, staff and students while performing all functions of customer service relating to parking issues.
- Functioned as office accountant, monitoring daily cash flow as well as debits and FIS invoices.
- Coordinated with office suppliers and caretaking services to complete work orders and resolve trouble tickets and maintain appropriate levels of office supplies and equipment.
Education
Photography and Photoshop E-Courses
University of Toronto
Requisitioner Training
uSource
Joint Health & Wellbeing Committee
Faculty of Nursing
Administrative Services Certificate
Humber College
Microsoft Office E-Learning Bundle
University of Toronto
Blackboard Workshop/ROSI Basic Training
University of Toronto
Teleo/FIS/UShop training
University of Toronto
Basic Tax Preparation Course
H&R Block Canada
World Religions & Child Development - Religious Studies
Vatican Pontifical Institution
09.1983 - 09.1991
High School Graduate -
Loretto College School
09.1973 - 09.1977
Skills
- Office Management
- Accounting
- Collections
- Budgeting
- Facilities Management
- Customer Service
- Problem solving
- Purchasing
- Maintenance
- Scheduling
- Ordering
- Invoicing
- Work order management
References
Upon Request
Languages
- English, Fluent
- Maltese, Fluent
- Italian, Fluent
Timeline
Customer Care Representative
Frendel Kitchens Ltd.
10.2023 - 01.2025
Office/Plant Manager
Battenfeld Grease
07.2022 - 10.2022
Customer Home Care Advisor
Furnace King Home Services
03.2021 - 10.2022
Faculty Receptionist/Office Admin - Faculty of Nursing
University of Toronto, St. George
03.2010 - 02.2020
Office Administrator, Department of Chemical & Physical Sciences
University of Toronto, Mississauga
02.2006 - 03.2010
Office Assistant, Parking Services
University of Toronto, Mississauga
05.2005 - 01.2006
World Religions & Child Development - Religious Studies
Vatican Pontifical Institution
09.1983 - 09.1991
High School Graduate -
Loretto College School
09.1973 - 09.1977
Photography and Photoshop E-Courses
University of Toronto
Requisitioner Training
uSource
Joint Health & Wellbeing Committee
Faculty of Nursing
Administrative Services Certificate
Humber College
Microsoft Office E-Learning Bundle
University of Toronto
Blackboard Workshop/ROSI Basic Training
University of Toronto
Teleo/FIS/UShop training
University of Toronto
Basic Tax Preparation Course
H&R Block Canada