Carmen Chai
Irvine
Summary
Adaptable / resourceful IT Support Specialist with experience in customer-facing technical support at Geek Squad and tutoring students in STEM subjects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Consultation Agent
Geek Squad (Best Buy)
11.2024 - Current
- Delivering Tier 1 technical support, resolving issues related to hardware, software, and networking connectivity.
- Utilizing internal ticketing systems (Nova, Repair Workbench) to log, escalate, and resolve customer incidents.
- Assisting users with secure configurations and account setups.
Academic Tutor
Freelance
10.2024 - Current
- Tutoring students in STEM subjects and developing custom learning strategies.
Intern (NSC)
PDS Health
06.2025 - 08.2025
- Collaborated with cross-functional teams to assess technology needs, streamline operational processes, and align IT solutions with departmental goals.
- Supported the development of long-term technical and business roadmaps by researching emerging technologies and coordinating resource planning with department leads.
- Partnered with project managers and business leaders to track project milestones, manage timelines, and contribute to budget planning for IT initiatives.
Dental Assistant
Affordable Dental
02.2023 - 10.2023
Education
MBA -
Western Governors University
Salt Lake City, UT01-2025
No Degree - Dentistry
NYU College of Dentistry
New York01-2022
No Degree - Dentistry
Temple University Kornberg School of Dentistry
Philadelphia, PA01-2019
Bachelor of Science - Biomolecular Science
NYU Tandon School of Engineering
Brooklyn, NY01-2018
Skills
- Customer Service & Team Collaboration
- Troubleshooting & Diagnostics (hardware, software, and network issues)
- Ticketing Systems (Nova, Repair Workbench, ServiceNow)
- Active Directory (user account management, password resets)
- Cloud Platforms (AWS IAM, Microsoft Azure, Microsoft 365)
- Networking (DNS, DHCP, TCP/IP, VPN configuration, VLANs)
- Remote Support Tools (secure configurations, account setups, remote diagnostics)
Certification
- ITIL v4
- CompTIA Security+
- CompTIA A+
- AWS CCP
Timeline
Intern (NSC)
PDS Health
06.2025 - 08.2025
Consultation Agent
Geek Squad (Best Buy)
11.2024 - Current
Academic Tutor
Freelance
10.2024 - Current
Dental Assistant
Affordable Dental
02.2023 - 10.2023
MBA -
Western Governors University
No Degree - Dentistry
NYU College of Dentistry
No Degree - Dentistry
Temple University Kornberg School of Dentistry
Bachelor of Science - Biomolecular Science
NYU Tandon School of Engineering
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