CARMEN CARSON
Los Angeles
Summary
Dynamic General Manager with a proven track record at Hallmark Aviation Services, LP, excelling in operations management and leadership. Spearheaded initiatives that enhanced sales and profitability while fostering a collaborative team environment. Expert in problem resolution and contract negotiations, driving financial stability and operational excellence.
Overview
19
19
years of professional experience
Work History
General Manager
Hallmark Aviation Services, LP.
Los Angeles, CA
04.2017 - Current
- Managed the administrative and operational functions of the Centralized Baggage Offices, Lost & Found Operations, Baggage Claims Management, and the offshore Baggage Call Center & BPO Operations.
- Managed the operational efficiency, strategic direction, and maintained the financial sustainability and growth, and managed the overall performance.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Business Manager
Hallmark Aviation Services, LP.
Los Angeles, CA
01.2006 - 04.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Science - Business Administration
Harbor College
Los Angeles, CASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Hallmark Aviation Services, LP.
04.2017 - Current
Business Manager
Hallmark Aviation Services, LP.
01.2006 - 04.2017
Associate of Science - Business Administration
Harbor College